Hybrid Sales & Customer Engagement Specialist

Johnson Controls, Inc.; Cinisello Balsamo; Hybrid; EUR 36,000 - 50,000; Full time

Benefits offered by this job

Flexible hours

Agile working

Meal vouchers

Company welfare package

Career growth

Job summary

Sensormatic Solutions, Johnson Controls' leading global retail solutions portfolio, is hiring a Sales Assistant / Customer Engagement Manager. This hybrid role blends sales support, customer engagement, and account management to deliver an exceptional customer experience and grow the business.

The ideal candidate is energetic, highly organized, and excels at building trust with key customers. Responsibilities include preparing quotes, maintaining CRM data, coordinating orders, and collaborating

Qualifications

• 2+ years in sales support or related roles.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and Salesforce.
• Excellent organizational and multitasking abilities.

Responsibilities

• Support the sales team with daily administrative activities.
• Prepare quotations, sales reports, presentations, and documentation.
• Maintain CRM systems and ensure data accuracy.
• Coordinate order processing and track customer requests.
• Collaborate with internal departments to ensure timely delivery.
• Monitor sales metrics and prepare regular reports.
• Build and maintain relationships with key customers.
• Serve as primary contact for key customer questions and issue resolution.
• Attend networking events with customers.
• Promote a customer-centric culture across the organization.

Skills

Sales support

CRM usage (Salesforce)

Communication skills

Organizational skills

Microsoft Office

Tools

Salesforce CRM

Microsoft Office

Job description

Sensormatic Solutions, Johnson Controls' leading global retail solutions portfolio, is hiring a Sales Assistant / Customer Engagement Manager. This hybrid role blends sales support, customer engagement, and account management to deliver an exceptional customer experience and grow the business.

The ideal candidate is energetic, highly organized, and excels at building trust with key customers. Responsibilities include preparing quotes, maintaining CRM data, coordinating orders, and collaborating