Senior Customer Success & Account Lead (Hybrid)

CHEP UK Ltd.

Lombardia

Hybrid

EUR 38,000 - 60,000

Full time

9 days ago

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Job summary

CHEP UK Ltd. in Milan seeks a Customer Service Officer (CSO) to support Account Management in a hybrid role. You’ll handle inquiries, onboarding, and cross-functional coordination to ensure a seamless customer experience.

Responsibilities include maintaining customer data, performing account reviews, and contributing to process improvements. Proficiency with SAP, Salesforce, BW, Outlook and Power BI is required; fluent Italian and English are essential.

Qualifications

Bachelor or equivalent in Economics or related field.
1–3 years in a customer-facing role.
Experience with KPIs, objectives and performance measures.
Proficient with SAP, Salesforce, BW, Outlook and Microsoft Office; Power BI.

Responsibilities

Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely responses.
Facilitate smooth customer onboarding and account setup with system training.
Collaborate cross-functionally with Sales, Finance and Operations to ensure a seamless customer experience.
Maintain accurate customer information and service requests in relevant systems.
Conduct regular account reviews to identify improvements and drive satisfaction.
Support continuous improvement initiatives and customer retention efforts.