Hybrid ITSM/ESM Analyst - Enterprise Service Transformation

Arcwide

Milano

Ibrido

EUR 36.000 - 48.000

Tempo pieno

4 giorni fa

Candidati tra i primi

Generatore di candidature

Ottieni una risposta da questo datore di lavoro — un curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Competitive salary

Private healthcare

Pension contributions

Wellness programme

Laptop and mobile phone

Hybrid working

Continuous learning

Inclusive culture

Descrizione del lavoro

Arcwide is seeking an Enterprise Service Management Analyst in Milan to join our growing ITSM/ESM practice. This full-time hybrid role reports to the Project Manager and supports project activities from analysis to post go-live.

You will work with Italian and international clients, applying ITSM/ESM knowledge, process analysis, documentation, and basic AMS tasks under senior guidance. Fluency in Italian and English is required.

Competenze

Bachelor’s or Master’s degree in Engineering, Economics, Computer Science, Mathematics, Physics, Business Administration, or related field.
1–2 years of experience, or relevant internship, in consulting, business analysis, software implementation, application support, IT service management, enterprise service management, or similar areas.
Exposure to project activities such as requirement gathering, process analysis, documentation, testing, training preparation, or user support.
Strong interest in ITSM, ESM, digital workflows, business processes, and enterprise software solutions.
Good analytical and communication skills; ability to work with customers and teams.
Fluent in Italian and English, both written and spoken.

Mansioni

Contribute to project activities across the main phases, from initial analysis and solution design support to configuration, testing, go-live preparation, and post go-live support.
Support business process analysis and document customer requirements, process flows, and project decisions.
Prepare and maintain project deliverables, including scoping documents, business process flows, meeting notes, status updates, user guides, training materials, and knowledge base articles.
Assist in software configuration activities and functional specifications, system validation, and testing under senior guidance.
Support data migration, basic data validation, and system conversion with the team.
Provide light application management support (AMS) including ticket follow-up and knowledge base updates.
Support customers during project and post go-live activities, providing user assistance and change management tasks.
Monitor project activities, track actions and issues, and prepare status updates.