Host Service & Reception (m/f/d)

Ruby; Firenze; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A fast-growing hospitality group in Florence is seeking a friendly and enthusiastic team player to join their frontline staff. This role involves ensuring guests feel at home, preparing drinks, and maintaining service areas. Ideal candidates will have a good sense of humour, multitasking abilities, and be fluent in both Italian and English. Opportunities for personal growth and unique perks are available.

Servizi

Employee discounts

Mobility allowance

Training and coaching

Sports program support

Competenze

• Experience in the hotel industry is a plus.
• Flexible and ready to work in shifts.
• Empathetic and enjoys interacting with guests.
• Great sense of humour and teamwork skills.

Mansioni

• Be the first point of contact for guests.
• Support guests with self-check-in.
• Prepare cocktails and drinks for guests.
• Maintain the breakfast buffet.
• Manage goods receiving and storage.
• Share city tips with guests.

Conoscenze

Customer service

Multitasking

Reliability

Barista skills

Fluent in Italian

Fluent in English

Descrizione del lavoro

Overview

At Ruby, your personality really matters, your time really matters, and we believe we groove better together. We break new ground with Lean Luxury, creating a contemporary and affordable form of luxury. Join us and make it your own story.

Ruby Bea draws inspiration from the Italian Renaissance. Bea’s name comes from Beatrice, Dante Alighieri’s inamorata. Our 118 rooms are a homage to blending classical forms with new perspectives, located on Piazza della Liberta in Florence. We are a fast-growing hospitality group with hotels and workspaces in Europe and many projects under construction, offering opportunities to travel and contribute to something with personality and soul.

Not perfect CVs, but great personalities who’ll help us create hotels and workspaces with character and soul. Diversity, equity and inclusion are important to us, and we are looking for friendly faces and passionate team players.

For questions, contact our Ruby Recruitment Team at [e-mail] or [phone].

Responsibilities

• are not only an all-rounder and multitasking talent, but also the first point of contact for our guests to make them feel at home from the very first moment to the last drink
• support our guests with the self-check-in process and take on additional front desk responsibilities
• prepare cocktails, drinks, and delicious snacks with a few skillful moves, ensuring smooth and seamless service
• lovingly take care of our breakfast buffet in the morning and wow our guests with your barista skills
• roll up your sleeves when it comes to goods receiving, inspection, and storage, always keeping an eye on the perfect mise-en-place according to our setups and standards
• share your insider tips with our guests, pointing them to the best hotspots in the city

Qualifications

• ideally gained some experience in the hotel industry, don’t worry if you don’t know what "mise-en-place" means yet
• flexible and ready to work in shifts
• counting reliability, multitasking and your willingness to learn among your strengths
• empathetic with others and love sharing your enthusiasm with those around you
• a great sense of humour, enjoy working in a team, and love interacting with our guests
• speaking fluent Italian and English

What’s in it for you

• your style, your smile, your ideas – bring your personality to work. Maybe even with a new tattoo, piercing or hair colour on us?
• better together – at work, during team events or just because it’s Monday
• less work, same money – for us, full-time means 35 hours and every hour counts
• no more excuses – we support your sports program
• LEGEN...wait for it...DARY staff rates - for you and your travel buddy
• sip, snack, repeat - with your Ruby F&B Credit
• no matter how you get to work – a mobility allowance comes on top
• take it to the next level – secure yourself some extra cash through profit-sharing, talent scouting and positive reviews
• level up your game – with trainings, coaching, and mentoring, you get the chance to grow, just like Ruby does
• innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it

Diversity, Equity & Inclusion

• you can love whoever you want to
• you should decide for yourself whether and with which pronouns you would like to be addressed
• you can be proud of your heritage and culture
• you don\'t have to justify your religion or world view
• you are good, just as you are and make our team and Ruby\'s diversity unique

We can\'t deal with: isms. Racism, sexism, heterosexism, antisemitism, and such kinds of isms are not tolerated here.

If you want to know what to expect, listen to Carolina\'s story from our Ruby Zoe in London. You can find more Ruby stories here: www.ruby-hotels.com/stories