Hospitality Success & Onboarding Specialist

Cora Hospitality; Milano; In loco; EUR 25.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

On-the-job training

Permanent contract after Apprenticesh

Descrizione del lavoro

CORA is seeking a Customer Success Specialist to own hotel onboarding and early adoption for our AI-powered hospitality platform. You’ll train teams, configure the system, and ensure adoption across housekeepers, maintenance staff, and front office, becoming the primary point of contact for dozens of properties.

If you’ve worked in hospitality and speak Italian and English fluently (Spanish a plus), you’ll fit.

Competenze

• Direct hospitality experience – at least 1 year at reception, front office, or guest relations.
• Fluent in Italian and English; Spanish is a strong plus.
• Able to teach and explain concepts clearly.
• Organized and reliable; you’ll be the single point of contact for dozens of properties.
• Curious about tech, or at least unafraid of it. You don’t need a technical background; you need to want to understand how things work.
• No prior SaaS or Customer Success experience required; training will be provided.

Mansioni

• Own onboarding of new properties end to end: setup, configuration, staff training.
• Run training sessions on site and remotely, in Italian, English, and Spanish.
• Monitor adoption and step in before a customer goes quiet.
• Be the go-to contact for your properties — the person they actually want to call.
• Collect and structure customer feedback, and bring it to the product team.
• Spot upsell and expansion opportunities within existing accounts.
• Help us build the onboarding playbook and shape processes.

Conoscenze

Hospitality experience

Fluent Italian

Fluent English

Spanish

Teaching ability

Organized

Tech curious

No SaaS exp required

Descrizione del lavoro

CORA is seeking a Customer Success Specialist to own hotel onboarding and early adoption for our AI-powered hospitality platform. You’ll train teams, configure the system, and ensure adoption across housekeepers, maintenance staff, and front office, becoming the primary point of contact for dozens of properties.

If you’ve worked in hospitality and speak Italian and English fluently (Spanish a plus), you’ll fit.