Customer Success — Italy

Waiterr; Milano; On-site; EUR 42,000 - 65,000; Full time

Job summary

Waiterr is seeking a Customer Success professional in Milano who will onboard venues from kickoff to month-end close and run quarterly reviews. You will drive expansion, reduce churn, and feed product with field insights, leveraging your hospitality background and strong English plus local language communication.

The role requires 3+ years in customer success or related fields, with composure under pressure and proven client-facing experience.

Qualifications

• 3+ years in customer success, account management or hospitality operations.
• Calm under pressure — you have closed at least one shift in your life.
• Strong written and verbal communication in English and one local language.

Responsibilities

• Onboard new venues from kickoff to first month-end close.
• Run quarterly business reviews and proactive health-checks.
• Drive expansion and reduce churn through proven playbooks.
• Feed product with structured insight from the field.

Skills

Customer success

Account management

Hospitality operations

Communication

Job description

Carry Italian venues from onboarding to long-term champion. Native Italian + hospitality background.

You will turn new accounts into long-term champions. The team is part teacher, part troubleshooter, part operations consultant.

Responsibilities:

• Onboard new venues from kickoff to first month-end close.
• Run quarterly business reviews and proactive health-checks.
• Drive expansion and reduce churn through proven playbooks.
• Feed product with structured insight from the field.

Requirements:

• 3+ years in customer success, account management or hospitality operations.
• Calm under pressure — you have closed at least one shift in your life.
• Strong written and verbal communication in English and one local language.