Customer Success | French Speaking

Octorate; Spoleto; Ibrido; EUR 22.000 - 24.000; Tempo pieno

Descrizione del lavoro

Octorate is seeking a Customer Support Specialist fluent in French to join the Rome-based Customer Success team in a hybrid work setup. You will guide clients through digital transformation and ensure partners in France and international markets receive maximum value from the platform.

Responsibilities include onboarding, multi-channel support, and helping clients optimize direct bookings, with collaboration across Product and Training teams. Hybrid presence in Rome is required.

Competenze

• Native or C1+ fluency in French (written and spoken).
• Professional proficiency in Italian and English.
• 1–3 years of experience in Hospitality or Travel tech/SaaS.

Mansioni

• Onboard new clients with optimal platform configuration.
• Provide expert support via chat, email and phone for French markets.
• Consult with clients to maximize direct bookings through Octorate.
• Coordinate with Product to report bugs and suggest enhancements.
• Maintain French help center docs and internal knowledge bases.
• Support training sessions and periodic business reviews with key accounts.

Conoscenze

French fluency

Italian proficiency

English proficiency

Customer service

Descrizione del lavoro

Descrizione dell’offerta di lavoro

Please note: Applications will only be considered if you are fluent (C1 minimum) in French

Tutti i candidati sono invitati a leggere attentamente la seguente descrizione del lavoro e le relative informazioni prima di candidarsi.

Location: Via Filippo Caruso, 23 – Rome (Hybrid)

Salary: €22,000 - €24,000 gross/year

About Octorate

Octorate is a leading Travel SaaS company and part of the Zucchetti Group. We develop a cloud-based, all-in-one platform designed to help hotels, B&Bs, and property managers simplify their daily operations and boost direct bookings.

The Role

We are looking for a Customer Support Specialist fluent in French to join our team Customer Success team in Rome. In this role you will be a strategic partner for our clients, guiding them through their digital transformation. You will ensure our partners across France and international markets get the most value out of Octorate.

Key Responsibilities

• Manage the onboarding process for new clients, ensuring optimal platform configuration.


• Provide expert assistance via chat, email, and phone, focusing on French-speaking markets.


• Act as a consultant to help clients maximize direct bookings through Octorate.


• Perform basic troubleshooting and coordinate with the Product team to report bugs or suggest platform enhancements.


• Maintain and update help center documentation and internal knowledge bases in French.


• Support training sessions and periodic business reviews with key accounts.

Requirements

• Language Skills: Native or C1 minimum fluency in French (written and spoken). Professional proficiency in Italian and English is also required.


• Location & Flexibility: Availability to work in a hybrid setup, with a physical presence at our Rome office (Via Filippo Caruso, 23).


• Experience: 1–3 years of experience in the Hospitality sector (Hotels, Property Management, or Travel Tech/SaaS).

Why Octorate?

Joining Octorate means working at the heart of hospitality innovation. xysqume You will master complex software, learn the nuances of digital distribution, and contribute to the success of thousands of businesses worldwide.