Spanish B2B Tech Support Specialist – Onboarding & Success

Octorate; Latina; Ibrido; EUR 22.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

€8 daily meal voucher

Descrizione del lavoro

Octorate, a leading Travel SaaS company, is seeking a Customer Tech Support Specialist fluent in Spanish to join its Rome-based Customer Success team in a hybrid role. You will guide clients across Spain, LATAM and international markets, onboarding new customers and ensuring optimal configuration of the platform.

The ideal candidate has 1–3 years in hospitality tech, fluent Spanish (C1), and professional Italian and English; duties include support via chat, email and phone, bug reporting with

Competenze

• Native or C1 fluency in Spanish (written and spoken).
• Professional proficiency in Italian and English.
• 1–3 years of experience in Hospitality (Hotels, Property Management, or Travel Tech/SaaS).

Mansioni

• Own the onboarding process for new clients, ensuring optimal platform configuration.
• Provide expert support via chat, email and phone focusing on Spanish-speaking markets.
• Troubleshoot issues and coordinate with Product to report bugs or suggest enhancements.
• Maintain and update help center documentation and internal knowledge bases in Spanish.
• Support training sessions and periodic business reviews with key accounts.

Conoscenze

Spanish (C1)

Italian

English

Customer support

Descrizione del lavoro

Octorate, a leading Travel SaaS company, is seeking a Customer Tech Support Specialist fluent in Spanish to join its Rome-based Customer Success team in a hybrid role. You will guide clients across Spain, LATAM and international markets, onboarding new customers and ensuring optimal configuration of the platform.

The ideal candidate has 1–3 years in hospitality tech, fluent Spanish (C1), and professional Italian and English; duties include support via chat, email and phone, bug reporting with