Junior Customer Success Specialist

Cora Hospitality; Milano; In loco; EUR 25.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

On-the-job training

Permanent contract after Apprenticesh

Descrizione del lavoro

CORA is seeking a Customer Success Specialist to own hotel onboarding and early adoption for our AI-powered hospitality platform. You’ll train teams, configure the system, and ensure adoption across housekeepers, maintenance staff, and front office, becoming the primary point of contact for dozens of properties.

If you’ve worked in hospitality and speak Italian and English fluently (Spanish a plus), you’ll fit.

Competenze

• Direct hospitality experience – at least 1 year at reception, front office, or guest relations.
• Fluent in Italian and English; Spanish is a strong plus.
• Able to teach and explain concepts clearly.
• Organized and reliable; you’ll be the single point of contact for dozens of properties.
• Curious about tech, or at least unafraid of it. You don’t need a technical background; you need to want to understand how things work.
• No prior SaaS or Customer Success experience required; training will be provided.

Mansioni

• Own onboarding of new properties end to end: setup, configuration, staff training.
• Run training sessions on site and remotely, in Italian, English, and Spanish.
• Monitor adoption and step in before a customer goes quiet.
• Be the go-to contact for your properties — the person they actually want to call.
• Collect and structure customer feedback, and bring it to the product team.
• Spot upsell and expansion opportunities within existing accounts.
• Help us build the onboarding playbook and shape processes.

Conoscenze

Hospitality experience

Fluent Italian

Fluent English

Spanish

Teaching ability

Organized

Tech curious

No SaaS exp required

Descrizione del lavoro

WHO WE ARE

At Cora, we're building the first AI-powered Operations Management Platform for the hospitality industry.

We help hospitality teams simplify operations, reduce friction, and deliver better guest experiences — effortlessly.

We believe work should feel like great hospitality: smooth, human, and actually enjoyable.

Today we work with 300+ properties and around 10,000 users across Italy, Spain, Portugal, Greece, and Albania. We're growing fast — and that means a lot of new hotels to bring on board, properly.

THE ROLE

We're looking for a Customer Success Specialist to own the moment that matters most: the first weeks after a property joins Cora.

You’ll set up new hotels, train their teams, and make sure Cora actually gets used — by housekeepers, maintenance staff, and front office people who often have never worked with a management tool before. Then you’ll stay with those accounts: watching adoption, solving friction, spotting where Cora can do more for them.

Here’s the thing: the best person for this job has worked in a hotel. If you’ve spent a year at reception, you already know what a stressful check-in looks like, why the housekeeping report is always late, and how a GM talks. That knowledge we can’t teach — everything else, we can.

WHAT WE’RE LOOKING FOR

• Direct hospitality experience – even just 1 year at reception, front office, or guest relations. This is the part that matters most to us.
• Fluent Italian and English. Spanish is a strong plus.
• Comfortable teaching and explaining
• Organized and reliable – you’ll be the single point of contact for dozens of properties
• Curious about tech, or at least unafraid of it. You don’t need a technical background; you need to want to understand how things work.
• Proactive: we’ll tell you the goal, not every single step
• No previous SaaS or Customer Success experience required. We’ll teach you that.

WHAT YOU’LL DO

• Own the onboarding of new properties end to end: setup, configuration, staff training, first weeks of usage
• Run training sessions on site and remotely, in Italian, English, and Spanish
• Monitor adoption across your accounts and step in before a customer goes quiet
• Be the go-to contact for your properties — the person they actually want to call
• Collect and structure customer feedback, and bring it to the product team
• Spot upsell and expansion opportunities within existing accounts
• Help us build the onboarding playbook: you’ll shape how we do this, not just execute it

WHAT YOU’LL LEARN

• How a B2B SaaS company works from the inside — product, sales, success
• Customer success methodology: onboarding, adoption metrics, retention, expansion
• How to read data and turn it into a conversation with a client
• Account management and commercial skills that transfer anywhere
• How a product gets built, and how customer feedback actually changes it

WHY YOU’LL LOVE WORKING AT CORA

• A real career change. You know hospitality operations from the inside. Here you turn that into a tech career — without giving up the part you’re good at.
• Real ownership from day one: your accounts, your relationships, your numbers
• A young, smart, and supportive team, with direct access to the founder (ex GM @ Accor)
• Flexible working setup
• Permanent contract at the end of the apprenticeship, and a real career track: Specialist - Customer Success Manager - Senior CSM / Account Management. We promote from within.
• RAL €25–28K, based on experience

READY TO START?

If you’ve worked in a hotel and you’ve always thought "there has to be a better way to run this" — that’s exactly what we’re building. Come build it with us.