Customer Success | French Speaking

Octorate; Roma; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Octorate, a leading Travel SaaS company, is seeking a Customer Support Specialist fluent in French. Located in Rome, you will guide clients through digital transformation, ensuring they maximize value from our platform.

Your responsibilities include managing onboarding, assisting clients, and maintaining help center documentation. Professional proficiency in Italian and English is essential, along with 1–3 years of experience in the hospitality sector.

Competenze

• Fluent in French, C1 minimum required.
• 1–3 years of experience in the Hospitality sector.
• Ability to work in a hybrid setup.

Mansioni

• Manage the onboarding process for new clients.
• Provide expert assistance via chat, email, and phone.
• Act as a consultant to maximize direct bookings.
• Perform basic troubleshooting and coordinate with the Product team.
• Maintain help center documentation in French.
• Support training sessions and business reviews.

Conoscenze

Fluent French (C1 minimum)

Professional proficiency in Italian

Professional proficiency in English

Customer service skills

Descrizione del lavoro

Please note: Applications will only be considered if you are fluent (C1 minimum) in French.

About Octorate

Octorate is a leading Travel SaaS company and part of the Dylog Group. We develop a cloud-based, all-in-one platform designed to help hotels, B&Bs, and property managers simplify their daily operations and boost direct bookings.

The Role

We are looking for a Customer Support Specialist fluent in French to join our team Customer Success team in Rome. In this role you will be a strategic partner for our clients, guiding them through their digital transformation. You will ensure our partners across France and international markets get the most value out of Octorate.

Key Responsibilities

• Manage the onboarding process for new clients, ensuring optimal platform configuration.
• Provide expert assistance via chat, email, and phone, focusing on French-speaking markets.
• Act as a consultant to help clients maximize direct bookings through Octorate.
• Perform basic troubleshooting and coordinate with the Product team to report bugs or suggest platform enhancements.
• Maintain and update help center documentation and internal knowledge bases in French.
• Support training sessions and periodic business reviews with key accounts.

Requirements

• Language Skills: Native or C1 minimum fluency in French (written and spoken). Professional proficiency in Italian and English is also required.
• Location & Flexibility: Availability to work in a hybrid setup, with a physical presence at our Rome office (Via Filippo Caruso, 23).
• Experience: 1–3 years of experience in the Hospitality sector (Hotels, Property Management, or Travel Tech/SaaS).

Why Octorate?

Joining Octorate means working at the heart of hospitality innovation. You will master complex software, learn the nuances of digital distribution, and contribute to the success of thousands of businesses worldwide.