Head of Restaurant Partner Success & Training

TheFork; Lombardia; Hybrid; EUR 67,000 - 73,000; Full time

Benefits offered by this job

Flexible work setup

Lunch vouchers

International teams

Learning & development

Calm app access

Parental leave

Life & disability insurance

Wellbeing allowance

Office facilities

Job summary

TheFork is seeking a Manager of the Customer Product Success Team to lead and develop a high-performing CPS team, shaping training strategy and driving partner adoption across Europe. You will collaborate with Sales, Product, and Marketing to ensure a seamless partner experience and continuous improvement of TheFork Manager.

You will work with international teams, coach leaders, and deliver tangible improvements in customer success metrics while maintaining a strong focus on restaurant partner

Qualifications

• 3–4 years driving adoption of a SaaS solution in hospitality.
• Proficient with Salesforce and/or other CRM tools.
• Strong people management and team coaching abilities.
• Customer-centric mindset with focus on partner experience.
• Results-driven with KPI targets and performance management.
• Analytical mindset with hands-on, pragmatic approach.
• Comfortable leading change and turning strategy into repeatable actions.
• Proactive, autonomous, and decisive in fast-paced environments.
• Excellent communication and stakeholder influence across teams.
• Fluent in English; comfortable in international/multicultural settings.
• Interest in technology, digital products and the restaurant industry.

Responsibilities

• Lead, coach and motivate the CPS Trainers and Team Leaders to build a high-performing team.
• Set objectives and monitor performance through regular team meetings, reviews and coaching.
• Develop the team’s skills through continuous feedback and structured development plans.
• Lead cultural shift and improve partner adoption and perception of TheFork Manager.
• Stay close to the field by joining trainings and understanding partner needs and team challenges.
• Support recruitment, onboarding and talent development processes.
• Foster ownership, collaboration and customer-obsession across the team.
• Define and evolve the training strategy for restaurant partners.
• Partner with SalesOps to set objectives, priorities and success metrics for training.
• Create a continuous training framework with content, formats, tools and cadence.
• Ensure consistent training standards across markets and identify process improvements.
• Turn data and feedback into actions to improve adoption and engagement.
• Monitor KPIs and prioritize initiatives to drive continuous improvement.
• Collaborate with Product and Central teams to share insights and align on partner experience.
• Share best practices across markets and contribute to cross-country initiatives.

Skills

Customer adoption

People management

Customer mindset

KPIs & performance

Analytical skills

Change leadership

Communication & influencing

English fluency

Hospitality industry interest

Autonomous decision-making

Tools

Salesforce

Job description

TheFork is seeking a Manager of the Customer Product Success Team to lead and develop a high-performing CPS team, shaping training strategy and driving partner adoption across Europe. You will collaborate with Sales, Product, and Marketing to ensure a seamless partner experience and continuous improvement of TheFork Manager.

You will work with international teams, coach leaders, and deliver tangible improvements in customer success metrics while maintaining a strong focus on restaurant partner