Head of Customer Product Success & Training

The Fork; Lombardia; Hybrid; EUR 67,000 - 73,000; Full time

Benefits offered by this job

Lunch vouchers

Health insurance

Parental leave

Remote/hybrid flexibility

Learning & development

Job summary

TheFork is seeking a Manager of Customer Product Success Team to lead the CPS Trainers and Team Leaders, driving adoption of TheFork Manager across restaurant partners.

You will shape training strategy, set objectives, monitor metrics, and collaborate with SalesOps, Product and Marketing to ensure strong partner experiences. The role offers a competitive salary and a hybrid work setup across Europe.

Qualifications

• 3–4 years driving customer adoption of a SaaS solution.
• Proficient with Salesforce and/or other CRM tools.
• Solid people management experience with coaching and development.
• Strong customer mindset delivering outstanding restaurant partner experience.
• Results-oriented with KPIs, targets and performance management.
• Analytical with pragmatic, hands-on approach.
• Comfortable leading change and turning strategy into repeatable actions.
• Autonomous, proactive and decisive in a fast-paced environment.
• Excellent communication and influencing skills across stakeholders.
• Fluent in English in an international, multicultural environment.
• Interested in technology, digital products and the restaurant industry.

Responsibilities

• Lead and develop the CPS Trainers and Team Leaders to create a high-performing team.
• Set objectives and monitor performance with regular meetings and coaching.
• Develop team skills through structured development plans.
• Lead cultural shift to improve partner adoption and perception of TheFork Manager.
• Join or deliver restaurant trainings to stay close to field needs.
• Support recruitment, onboarding and performance reviews.
• Foster ownership, collaboration and continuous improvement.

Skills

SaaS adoption

CRM tools

People management

Customer mindset

KPI management

Analytical skills

Change management

Autonomy

Communication

English fluency

Restaurant industry

Tech interest

Tools

Salesforce CRM

Job description

TheFork is seeking a Manager of Customer Product Success Team to lead the CPS Trainers and Team Leaders, driving adoption of TheFork Manager across restaurant partners.

You will shape training strategy, set objectives, monitor metrics, and collaborate with SalesOps, Product and Marketing to ensure strong partner experiences. The role offers a competitive salary and a hybrid work setup across Europe.