Guest Services Trainee – Luxury Front Desk (Venice)

Aman; Venezia; On-site; EUR 5,600 - 6,700; Full time

Benefits offered by this job

Monthly reimbursement €550

Ticket Restaurant

Laundry Service

Job summary

Aman Venice, housed in Palazzo Papadopoli on the Grand Canal, seeks a Guest Assistant Trainee to support the Front Office in daily operations, starting February 2027. You will welcome guests, assist with check-in/out, escort them to rooms, answer inquiries, and assist with registrations.

Fluency in Italian and English, excellent communication, and weekend shift availability are required; prior guest-facing experience is a plus. Join a luxury hospitality team in Venice.

Qualifications

• Fluent in Italian and English, both spoken and written.
• Excellent communication and guest interaction skills.
• Available to work on shifts and during weekends.

Responsibilities

• Welcome guests with warm or cold washcloths according to season.
• Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the Aman Brand promises.
• Escort guests to the room and provide all necessary information about room facilities and amenities. If needed, assist guests in completing the registration cards.
• Show the hotel common areas and outlets to guests.
• Accommodate special requests whenever possible.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant person to handle.
• Supports the coordination of the room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests. Report to Engineering any breakage.
• Keep themselves informed of product and service as well as the hotel daily and meeting activities.
• Answer all incoming calls, connect them to the extension required or provide information in an efficient and caring manner.
• Maintain at any time the neatness of the working area.

Skills

Fluent in Italian

Fluent in English

Job description

Aman Venice, housed in Palazzo Papadopoli on the Grand Canal, seeks a Guest Assistant Trainee to support the Front Office in daily operations, starting February 2027. You will welcome guests, assist with check-in/out, escort them to rooms, answer inquiries, and assist with registrations.

Fluency in Italian and English, excellent communication, and weekend shift availability are required; prior guest-facing experience is a plus. Join a luxury hospitality team in Venice.