Luxury Front Desk Guest Assistant Trainee

Palazzo Papadopoli Hotel & Spa S.R.L

Venezia

On-site

EUR 18,000 - 21,000

Full time

3 days ago

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Benefits offered by this job

Monthly reimbursement €550

Ticket Restaurant

Laundry Service

Job summary

Aman Venice is seeking a Guest Assistant Trainee to support the Front Office team in daily hospitality tasks. You will warmly welcome guests, escort them to rooms, and provide information about facilities and local attractions, while upholding the Aman brand promises.

The role requires fluency in Italian and English, strong communication, a proactive attitude, and availability for shifts including weekends.

Qualifications

Fluent in Italian and English, both spoken and written. Any additional language is beneficial.
Excellent communication and guest interaction skills and proactive approach.
Available to work on shifts and during weekends.

Responsibilities

Welcome guests with warm or cold washcloths according to season.
Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the Aman Brand promises.
Escort guests to the room and provide information about room facilities and amenities; assist with registration cards if needed.
Show guests the hotel common areas and outlets.
Accommodate special requests whenever possible.
Answer guest requests and questions by phone or in person, provide information and take actions or refer to relevant staff.
Coordinate room status updates with housekeeping for late check-outs, early check-ins, and special requests.
Report to Engineering any breakages.
Stay informed about products, services, and daily hotel activities.
Answer incoming calls and transfer or provide information efficiently.
Maintain neatness of the working area.