Guest Assistant Trainee - Aman Venice

Aman Group; Venezia; Hybrid; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Monthly reimbursement €550

Ticket Restaurant

Laundry Service

Job summary

Aman Venice is seeking a Guest Assistant Trainee to support the Front Office team. Based in Palazzo Papadopoli, you will welcome guests, assist with check-in/out, and share information about rooms and hotel facilities with a warm, caring approach.

The role starts February 2027 and requires fluent Italian and English, excellent communication, and flexibility for shifts and weekend work. Training will be provided as part of Aman's guest-first service ethos.

Qualifications

• Fluent in Italian and English, both spoken and written.
• Excellent communication and guest interaction skills.
• Available to work on shifts and during weekends.

Responsibilities

• Welcome guests with warmth and care; assist with check-in/out.
• Escort guests to rooms and inform about facilities and amenities.
• Handle guest requests and coordinate with relevant teams.

Skills

Italian language fluency

English language fluency

Excellent communication

Weekend shift availability

Job description

Guest Assistant Trainee - Aman Venice### Guest Assistant Trainee - Aman VeniceApply: Aman Venice - Venice, Italy: Full time: Posted Today: JR105611**Location Overview** Join our team in Aman Venice. Set in Palazzo Papadopoli, one of the city’s eight monumental palazzos on the Grand Canal, Aman Venice embodies all that is sumptuous and sensuous about La Serenissima. Rococo works of art are offset by the contemporary restraint of Jean-Michel Gathy interiors, while private gardens – rare in this floating city – are overlooked by opulent dining venues and spacious suites. Just a short walk away from Piazza San Marco, Aman Venice offers the perfect place from which to explore this romantic city, and to discover the hidden gems of the city while floating away on a traditional gondola.**THE POSITION** The Guest assistant Trainee supports the Front Office Department in the everyday activities. At all times, the employee must display a professional and positive image of the hotel. Starting in February 2027. **MAIN DUTIES AND RESPONSIBILITIES** * Welcome guests with warm or cold washcloths according to season;* Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the Aman Brand promises;* Upon check in escort guests to the room and provide all necessary information about room facilities and amenities. If needed, assist guests in completing the registration cards;* Show the hotel common areas and outlets to guests;* Accommodate special requests whenever possible;* Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant person to handle;* Supports the coordination of the room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests. Report to Engineering any breakage;* Keep themselves informed of product and service as well as the hotel daily and meeting activities;* Answer all incoming calls, connect them to the extension required or provide information in an efficient and caring manner;* Maintain at any time the neatness of the working area. **QUALIFICATIONS** * Fluent in Italian and English, both spoken and written. Any additional language is beneficial;* Excellent communication and guest interaction skills and proactive approach;* Available to work on shifts and during weekends. **BENEFITS*** Monthly reimbursement €550;* Ticket Restaurant;* Laundry Service.