Guest Service Officer

Royal Caribbean Group; Palermo; In loco; EUR 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

Royal Caribbean Group seeks a Guest Services Officer based in Palermo to ensure guest satisfaction through hospitality and proactive service.

Role requires fluent Italian and English, cash handling experience, and the ability to resolve guest concerns with effective communication and decision-making. Onboard assignment for 5-6 months with strong focus on guest experience and teamwork.

Competenze

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates.
• Proven customer service skills to interact with guests in a considerate, professional manner.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Must read and write English to understand procedures and provide/receive instructions.

Mansioni

• Actively listen and extend assistance to resolve guest issues and concerns.
• Provide outstanding hospitality and focused customer service.
• Communicate effectively with guests and shipboard staff to ensure guest satisfaction.

Conoscenze

Customer service

Communication

Organizational skills

Decision making

Listening

Italian speaking

Hospitality

Cash handling

Formazione

High school diploma

Descrizione del lavoro

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.

QUALIFICATIONS

Must be Italian speaking, Minimum hiring and physical requirements to perform the job.

Hiring Requirements:

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.

Language Requirements

• Required to speak English and Italian clearly and distinctly.
• Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.