Guest Services Executive - Front Office

Hotel Domani; Anacapri; Remoto; EUR 18.000 - 32.000; Part-time

Descrizione del lavoro

Jumeirah Capri Palace is seeking a Guest Services Executive-Front Office for its Summer Season 2027. The role focuses on warm guest welcome, efficient check-in/out, and coordinating with departments to fulfill guest needs.

The ideal candidate has at least 1 year of customer service experience, a hospitality degree, and strong communication skills. Proficiency with PMS systems and a proactive, adaptable mindset are essential.

Competenze

• A minimum of 1 year customer service experience.
• Bachelor’s degree in Hospitality Management, or a related field.
• Good knowledge of PMS systems.
• Excellent written and verbal communication skills.
• Flexibility, organizational skills and adaptability into a fast-paced environment.

Mansioni

• Welcome guests and manage check-in/check-out processes accurately and efficiently.
• Respond promptly to guest inquiries and requests, ensuring personalized service.
• Coordinate with Housekeeping, Concierge, Executive Lounge, Recreation, F&B to fulfill guest needs.
• Handle special requests such as transportation, dining reservations, and amenities.
• Resolve minor guest complaints professionally and escalate complex issues when necessary.
• Promote hotel services and amenities, upselling where appropriate.
• Maintain accurate guest records and ensure compliance with service standards.
• Support VIP and repeat guest recognition programs.
• Uphold safety, security, and privacy protocols at all times.

Conoscenze

Customer service

Communication skills

PMS knowledge

Flexibility

Organizational skills

Adaptability

Formazione

Bachelor’s degree in Hospitality Management or related field

Strumenti

PMS Systems

Descrizione del lavoro

WeareonthelookoutforapassionateGuestServicesExecutive-FrontOfficetojointhesummerseason2027ofJumeirahCapriPalace.

Themaindutiesandresponsibilitiesare:

• Welcomeguestsandmanagecheck-in/check-outprocessesaccuratelyandefficiently.
• Respondpromptlytoguestinquiriesandrequests,ensuringpersonalizedservice.
• Coordinatewithotherdepartments(Housekeeping,Concierge,ExecutiveLounge,Recreation,F&B)tofulfillguestneeds.
• Handlespecialrequestssuchastransportation,diningreservations,andamenities.
• Resolveminorguestcomplaintsprofessionallyandescalatecomplexissueswhennecessary.
• Promotehotelservicesandamenities,upsellingwhereappropriate.
• Maintainaccurateguestrecordsandensurecompliancewithservicestandards.
• SupportVIPandrepeatguestrecognitionprograms.
• Upholdsafety,security,andprivacyprotocolsatalltimes

Theidealcandidateforthispositionwillhavethefollowingexperienceandqualifications:

• Aminimumof1yearcustomerserviceexperience
• Bachelor’sdegreeinHospitalityManagement,orarelatedfield.
• GoodknowledgeofPMSSystems
• Excellentwrittenandverbalcommunicationskills
• Flexibility,organisationalskillsandadaptabilityintoafast-pacedenvironment.