Guest Experience Lead – Front Office (Seasonal)

Hosco.com

Anacapri

On-site

EUR 20,000 - 31,000

Full time

7 days ago

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Job summary

Jumeirah Capri Palace invites a passionate Guest Services Executive - Front Office to join the summer season 2027. You will welcome guests, manage check-in and check-out accurately and efficiently, and respond promptly to inquiries with a personalised approach.

Coordinate with Housekeeping, Concierge, F&B and other departments to fulfill guest needs; handle special requests, upsell hotel services, maintain accurate records, and support VIP and repeat guests while upholding safety, privacy and

Qualifications

Welcomes guests and handles check-in and check-out with accuracy.
Responds promptly to guest inquiries with a personalised approach.
Coordinates with Housekeeping, Concierge, F&B to meet guest needs.

Responsibilities

Welcomes guests and manages check-in/check-out processes accurately and efficiently.
Responds promptly to guest inquiries and requests, ensuring personalized service.
Coordinates with other departments to fulfill guest needs and assists with special requests.
Resolves minor guest complaints professionally and escalates when necessary.
Promotes hotel services and amenities and performs upselling when appropriate.
Maintains accurate guest records and ensures compliance with service standards.
Supports VIP and repeat guest recognition programs.
Upholds safety, security, and privacy protocols at all times.