Guest Services Executive - Front Office

Hosco.com; Anacapri; On-site; EUR 20,000 - 31,000; Full time

Job summary

Jumeirah Capri Palace invites a passionate Guest Services Executive - Front Office to join the summer season 2027. You will welcome guests, manage check-in and check-out accurately and efficiently, and respond promptly to inquiries with a personalised approach.

Coordinate with Housekeeping, Concierge, F&B and other departments to fulfill guest needs; handle special requests, upsell hotel services, maintain accurate records, and support VIP and repeat guests while upholding safety, privacy and

Qualifications

• Welcomes guests and handles check-in and check-out with accuracy.
• Responds promptly to guest inquiries with a personalised approach.
• Coordinates with Housekeeping, Concierge, F&B to meet guest needs.

Responsibilities

• Welcomes guests and manages check-in/check-out processes accurately and efficiently.
• Responds promptly to guest inquiries and requests, ensuring personalized service.
• Coordinates with other departments to fulfill guest needs and assists with special requests.
• Resolves minor guest complaints professionally and escalates when necessary.
• Promotes hotel services and amenities and performs upselling when appropriate.
• Maintains accurate guest records and ensures compliance with service standards.
• Supports VIP and repeat guest recognition programs.
• Upholds safety, security, and privacy protocols at all times.

Skills

Guest service

Communication

Check-in/check-out

Upselling

VIP guest service

Conflict resolution

Privacy & security

Job description

WeareonthelookoutforapassionateGuestServicesExecutive-FrontOfficetojointhesummerseason2027ofJumeirahCapriPalace.

Themaindutiesandresponsibilitiesare:

• Welcomeguestsandmanagecheck-in/check-outprocessesaccuratelyandefficiently.
• Respondpromptlytoguestinquiriesandrequests,ensuringpersonalizedservice.
• Coordinatewithotherdepartments(Housekeeping,Concierge,ExecutiveLounge,Recreation,F&B)tofulfillguestneeds.
• Handlespecialrequestssuchastransportation,diningreservations,andamenities.
• Resolveminorguestcomplaintsprofessionallyandescalatecomplexissueswhennecessary.
• Promotehotelservicesandamenities,upsellingwhereappropriate.
• Maintainaccurateguestrecordsandensurecompliancewithservicestandards.
• SupportVIPandrepeatguestrecognitionprograms.
• Upholdsafety,security,andprivacyprotocolsatalltimes