Guest Concierge & VIP Experience Specialist

Hospitaliti; Anacapri; On-site; EUR 26,000 - 38,000; Full time

Job summary

Jumeirah Capri Palace, hired through Hosco in Anacapri, seeks a passionate Guest Services Executive-Concierge for the 2027 summer season. You will greet guests, manage check-ins, and handle inquiries, ensuring personalized service and seamless coordination with departments.

The role requires at least 1 year in customer service, a hospitality degree, and strong communication skills. You will support VIP arrangements, uphold SOPs, and contribute to upselling hotel services.

Qualifications

• A minimum of 1 year customer service experience.
• Bachelor’s degree in Hospitality Management or related field.
• Good knowledge of PMS systems; excellent written and verbal communication; flexibility and organizational skills.

Responsibilities

• Greet guests on arrival and assist with check-in, orientation, and inquiries.
• Handle guest requests efficiently with timely follow-up and accurate communication with relevant departments.
• Maintain knowledge of hotel services, facilities, and local attractions to provide accurate information and recommendations.
• Prepare and update guest profiles noting preferences and special requirements for personalized service.
• Assist in coordinating VIP amenities and special arrangements under the guidance of senior team members.
• Ensure SOPs, grooming standards, and health and safety protocols.
• Support the team in managing reservations, confirmations, and guest correspondence.
• Handle guest complaints professionally and escalate complex issues to senior colleagues.
• Promote hotel services and upsell opportunities to enhance guest experience and revenue.

Skills

Customer service

Communication skills

Hospitality knowledge

Education

Bachelor's degree in Hospitality Management

Job description

Jumeirah Capri Palace, hired through Hosco in Anacapri, seeks a passionate Guest Services Executive-Concierge for the 2027 summer season. You will greet guests, manage check-ins, and handle inquiries, ensuring personalized service and seamless coordination with departments.

The role requires at least 1 year in customer service, a hospitality degree, and strong communication skills. You will support VIP arrangements, uphold SOPs, and contribute to upselling hotel services.