Guest Services & Admin Specialist — Hotel

W Hotels; Arzachena; In loco; EUR 23.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff accommodation

Staff canteen

Descrizione del lavoro

W Hotels in Arzachena, Sardinia is seeking an Administrative staff member to handle front-of-house and back-office tasks, including data entry, file management, and guest inquiries. The role supports reservations, communications, and general office administration in a luxury hotel environment.

The position is full-time, on-site in Poltu Quatu, with an annual salary of EUR 26,000. Previous receptionist or admin experience preferred; fluency in English recommended; training provided.

Mansioni

• Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
• Transmit information or documents using a computer, mail, or facsimile machine.
• Operate standard office equipment other than computers.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
• Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
• Enter and locate work-related information using computers and/or point of sale systems.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Descrizione del lavoro

W Hotels in Arzachena, Sardinia is seeking an Administrative staff member to handle front-of-house and back-office tasks, including data entry, file management, and guest inquiries. The role supports reservations, communications, and general office administration in a luxury hotel environment.

The position is full-time, on-site in Poltu Quatu, with an annual salary of EUR 26,000. Previous receptionist or admin experience preferred; fluency in English recommended; training provided.