Hotel Reservations Specialist

W Hotels

Arzachena

On-site

EUR 23,000 - 29,000

Full time

3 days ago

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Job summary

W Hotels in Arzachena, Sardinia, Italy is seeking a full-time Reservations professional to manage booking requests, changes, and cancellations with a focus on guest satisfaction and revenue optimization. You will determine suitable room types, explain policies, and process special reservation codes efficiently.

Responsibilities include ensuring accurate rate availability, handling inquiries about hotel facilities, and maintaining data in the reservation system while upholding Marriott standards

Qualifications

Education: High school diploma or GED equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

Responsibilities

Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs and determine appropriate room type.
Verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue.
Input and access data in reservation system.
Indicate special room reservation types by inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.

Education

High school diploma or GED

Job description

Responsibilities include ensuring accurate rate availability, handling inquiries about hotel facilities, and maintaining data in the reservation system while upholding Marriott standards

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