Guest Relations Supervisor - Front Office

Oetker Hotels; Capri; On-site; EUR 38,000 - 48,000; Full time

Benefits offered by this job

Uniforms with laundry service

Complimentary staff meals

Shared staff accommodation

Competitive salary

Career development opportunities

Job summary

Hotel La Palma, Capri's premier luxury destination under Oetker Hotels, seeks a Guest Relations Supervisor to elevate guest experiences with personalization and discretion.

You will coordinate with Rooms Division, uphold service excellence, and drive guest loyalty while representing a culture of continuous improvement and elegant hospitality.

Qualifications

• Passion for luxury hospitality and guest experience excellence.
• Excellent communication and interpersonal skills.
• Proactive, guest-focused mindset with the ability to anticipate needs.
• Strong organizational and multitasking abilities with attention to detail.
• Problem-solving skills in a dynamic luxury environment.
• Familiarity with LQA standards and Opera PMS; collaboration across departments.
• Commercial mindset with upselling opportunities.

Responsibilities

• Craft exceptional and personalized guest experiences throughout every stage of the guest journey.
• Lead by example to reflect the highest standards of luxury hospitality and foster genuine guest connections.
• Support daily coordination of guest relations activities with Rooms Division; ensure service excellence.
• Create memorable experiences that exceed guest expectations and strengthen loyalty.
• Act as an ambassador of Hotel La Palma, promoting personalized service and operational excellence.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Problem-solving

Commercial mindset

Guest-focused approach

Tools

Opera PMS

Job description

Hotel La Palma, Capri's first hotel, founded in 1822 and reborn as a sophisticated 50-room luxury destination under the management of Oetker Hotels, offers a refined collection of guest experiences, including a luxurious Spa and an elegant Pool Deck, designed to provide moments of relaxation and wellbeing in the heart of Capri. Since 2026, the hotel has also partnered with Casa Tua to create a unique culinary journey. At the heart of this collaboration are Casa Tua, the hotel's signature restaurant; Fuoco by Casa Tua, the rooftop restaurant and bar; and Mare by Casa Tua, the exclusive beach club and seaside restaurant. Together, these venues deliver vibrant cuisine, exceptional service, and an authentic expression of Capri's lifestyle and hospitality.

Hotel La Palma invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions

As Guest Relations Supervisor, you will play a key role in crafting exceptional and personalized guest experiences throughout every stage of the guest journey. You will lead by example, ensuring that every interaction reflects the highest standards of luxury hospitality, while fostering genuine connections with guests and anticipating their needs.

Working closely with the Rooms Division teams, you will support the daily coordination of guest relations activities, oversee service excellence, and contribute to creating memorable experiences that exceed guest expectations and strengthen guest loyalty.

You will act as an ambassador of Hotel La Palma, promoting a culture of personalized service, operational excellence, and continuous improvement.

Profile

The ideal candidate demonstrates a strong passion for luxury hospitality and guest experience excellence, with the ability to deliver highly personalized service and build meaningful relationships with guests. Excellent communication and interpersonal skills, combined with a proactive and guest-focused approach, are essential to anticipate needs, manage requests, and handle guest recovery situations with professionalism and discretion. The role requires strong organizational and multitasking abilities, exceptional attention to detail, and effective problem-solving skills in a dynamic environment. Familiarity with LQA standards, proficiency in Opera PMS, and the ability to collaborate seamlessly across departments are key to ensuring operational excellence and service consistency. A commercial mindset, with the ability to identify upselling opportunities and enhance guest engagement, completes the profile.

Advanced English are required to confidently interact with an international clientele and deliver personalized service in a luxury hospitality environment. Additional languages will be considered a strong advantage.

Benefits

• company-provided uniforms with laundry service
• complimentary meal in the staff restaurant during scheduled shifts
• shared staff accommodation
• a competitive salary
• excellent opportunities for professional development and career progression within a dynamic luxury hospitality environment