Guest Relations Supervisor

Hotel La Palma; Capri; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Uniforms with laundry service

Staff meals provided

Shared staff accommodation

Career development opportunities

Job summary

Hotel La Palma, Capri’s premier luxury hotel, seeks a Guest Relations Supervisor to craft unforgettable guest journeys. You will lead personalized service standards, mentor teams, and ensure flawless guest interactions across departments.

You will coordinate closely with Rooms Division, drive service excellence, and strengthen guest loyalty through proactive problem solving and upselling opportunities. Fluency in English is essential for an international clientele.

Qualifications

• Experience in luxury hospitality or high-end guest services.
• Strong communication and interpersonal skills.
• Ability to anticipate guest needs and handle requests discreetly.

Responsibilities

• Lead guest relations activities across stages of the guest journey.
• Coordinate with Rooms Division to ensure service excellence.
• Promote personalized service and guest loyalty.
• Act as ambassador of Hotel La Palma and drive upselling opportunities.

Skills

Guest relations

Luxury hospitality

Interpersonal skills

Upselling opportunities

Proactive problem solving

Tools

Opera PMS

Job description

Hotel La Palma, Capri’s first hotel, founded in 1822 and reborn as a sophisticated 50-room luxury destination under the management of Oetker Hotels, offers a refined collection of guest experiences, including a luxurious Spa and an elegant Pool Deck, designed to provide moments of relaxation and wellbeing in the heart of Capri. Since 2026, the hotel has also partnered with Casa Tua to create a unique culinary journey. At the heart of this collaboration are Casa Tua, the hotel’s signature restaurant; Fuoco by Casa Tua, the rooftop restaurant and bar; and Mare by Casa Tua, the exclusive beach club and seaside restaurant. Together, these venues deliver vibrant cuisine, exceptional service, and an authentic expression of Capri's lifestyle and hospitality.

Hotel La Palma invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions

As Guest Relations Supervisor, you will play a key role in crafting exceptional and personalized guest experiences throughout every stage of the guest journey. You will lead by example, ensuring that every interaction reflects the highest standards of luxury hospitality, while fostering genuine connections with guests and anticipating their needs.

Working closely with the Rooms Division teams, you will support the daily coordination of guest relations activities, oversee service excellence, and contribute to creating memorable experiences that exceed guest expectations and strengthen guest loyalty.

You will act as an ambassador of Hotel La Palma, promoting a culture of personalized service, operational excellence, and continuous improvement.

Profile

The ideal candidate demonstrates a strong passion for luxury hospitality and guest experience excellence, with the ability to deliver highly personalized service and build meaningful relationships with guests. Excellent communication and interpersonal skills, combined with a proactive and guest-focused approach, are essential to anticipate needs, manage requests, and handle guest recovery situations with professionalism and discretion. The role requires strong organizational and multitasking abilities, exceptional attention to detail, and effective problem-solving skills in a dynamic environment. Familiarity with LQA standards, proficiency in Opera PMS, and the ability to collaborate seamlessly across departments are key to ensuring operational excellence and service consistency. A commercial mindset, with the ability to identify upselling opportunities and enhance guest engagement, completes the profile.

Advanced English are required to confidently interact with an international clientele and deliver personalized service in a luxury hospitality environment. Additional languages will be considered a strong advantage

Benefits

The position offers a comprehensive benefits package, including company-provided uniforms with laundry service, complimentary meal in the staff restaurant during scheduled shifts, shared staff accommodation, a competitive salary, and excellent opportunities for professional development and career progression within a dynamic luxury hospitality environment.

Oetker Hotels

Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.