Guest Experience Specialist - Fine Dining Service

RH

Milano

On-site

EUR 24,000 - 36,000

Full time

14 days+

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Job summary

RH Hospitality in Milan, part of RH’s design gallery restaurants, seeks a restaurant professional to deliver First Class Service and lead dish presentation while maintaining a polished service area. The role supports the expediting flow between kitchen and dining room and requires a team-focused, guest-centric approach.

Applicants should have 1+ year of fast-paced guest-facing experience, basic English proficiency, and be legally eligible to work in Italy.

Qualifications

1+ year of experience in a fast-paced, guest-facing or culinary support role.
Proficiency in English is preferred due to international team communication.
Legal authorization to work in Italy at time of application.
Ability to meet minimum age requirements for alcohol service and shifts.

Responsibilities

Create a warm and inviting environment with First Class Service.
Lead delivery and presentation of dishes, ensuring accuracy and timing.
Support expediting processes and maintain kitchen-dining flow.
Maintain organized service areas, stations, and polishing area.
Anticipate guest needs, clear and reset tables during service.
Uphold RH standards through personal presentation, menu knowledge, and attention to detail.
Embrace a team mindset and the 'Full Hands In, Full Hands Out' philosophy.
Maintain knowledge of menu items, allergens, ingredients, and preparation protocols.