Guest Experience Host – Reservations & Seating

Cardorome; Roma; On-site; EUR 24,000 - 30,000; Full time

Job summary

Cardo Hotels in Rome is seeking a friendly Restaurant Hostess/Host to warmly welcome guests, guide them to tables, and introduce them to servers for a smooth dining experience.

The role requires a high school diploma, fluent English, excellent communication and organizational skills, and the ability to work shifts. Candidates should be comfortable with reservations and maintaining a welcoming reception area.

Qualifications

• High School Diploma or equivalent required.
• Fluent in English.
• Outstanding communication skills.
• Solid organizational and people skills to ensure guests have a positive dining experience from arrival to departure.
• Availability to work in shifts.
• Familiarity with health and safety regulations.
• Experience in managing reservations.
• Demonstrable customer-service skills.
• Excellent communication skills (phone and in-person).
• Strong organizational skills to monitor dining and bar areas.

Responsibilities

• Welcome guests to the venue.
• Provide accurate wait times and monitor waiting lists.
• Manage reservations.
• Escort customers to assigned dining or bar areas.
• Provide menus and announce Waiter/Waitress’s name.
• Greet customers upon their departure.
• Coordinate with wait staff about seating options.
• Maintain a clean reception area.
• Cater to guests who require extra attention.
• Answer incoming calls and address queries.

Skills

Fluent English

Communication skills

Organizational skills

Shift flexibility

Reservations management

Customer-service

Phone and in-person communication

Education

High School Diploma or equivalent

Job description

Cardo Hotels in Rome is seeking a friendly Restaurant Hostess/Host to warmly welcome guests, guide them to tables, and introduce them to servers for a smooth dining experience.

The role requires a high school diploma, fluent English, excellent communication and organizational skills, and the ability to work shifts. Candidates should be comfortable with reservations and maintaining a welcoming reception area.