Guest Experience Concierge: Front Desk & Hospitality

hosco_abroad; Lucca; On-site; EUR 21,000 - 32,000; Full time

Job summary

C Mauritius is seeking energetic front desk staff to welcome guests, manage registrations and provide courteous service. You will update guest information in Opera, liaise with Concierge, and support multiple front-office tasks to ensure smooth hotel operations.

The role emphasizes professionalism, local knowledge, and adherence to policies, with a focus on guest satisfaction and energy-efficient practices within a vibrant hospitality team.

Responsibilities

• Have a good knowledge of the local area and where to find relevant information.
• To know the operating hours of each outlets within the hotel.
• To communicate with all guest and employees in a professional and courteous manner at all time.
• Adhere to all company policies and procedures.
• Promote the upselling of hotel products and services.
• Respect the shift system and report on duty as per the Roster done by the superiors.
• Covering other Front Office department positions when required.
• Perform any reasonable task requested by the shift leaders and reception supervisor.
• Respond to guest complaints in a professional manner at all times and record all relevant information.
• Ensure the Front Desk and back offices are being kept clean and tidy at all times.
• Maintain a high standard of personal hygiene, cleanliness and appearance at all times.
• Always use the correct standard to answer the telephone.
• Constantly check the handover, memo file and ensure checklists are completed at the end of your shift.
• Report any unusual occurrences and any concerns to the reception shift leaders and supervisor
• Welcome all guests upon arrival according to C Mauritius standards.
• Ensure that procedures for rooming are being adhered to.
• Promote the hotel facilities efficiently.
• Ensure all special requests on the arrival list are being action and followed up.
• Verify that all registration cards and keys have been prepared for the day.
• Update any information from the guest registration card onto Opera.
• Liaise with the Concierge desk for the delivery and collect of luggage.
• Follow up with the concerned airlines and agencies in case of any guest’s lost luggage.
• Ensure that upon arrival, information on guest’s voucher matches the one in our reservation system. If incorrect or wrong, ensure proper action is taken.
• Reconfirm airline ticket for all direct guests and follow up on any query from agencies’ guests.
• Prepare the registration card for the next day.
• Verify / print / attach with departure letter the bill for the next day departure.
• Ensure that parcel and messages are delivered to guests on time.
• Constantly liaise with all the resort departments to ensure smooth running of the operations.
• Sorting and filling of guests’ bills from the outlets.
• Clearing out the dockets of the check out guests.
• Prepare and update the departure control sheet for the next day.
• Adhere to the grooming policy, code of conduct and any other policy related to the department and the hotel.
• Adhere to Occupational Safety and Health Act, local health and safety codes, and company safety and security policy
• Promote energy efficiency and environment friendly actions
• Participate in trainings as and when requested by Management.

Job description

C Mauritius is seeking energetic front desk staff to welcome guests, manage registrations and provide courteous service. You will update guest information in Opera, liaise with Concierge, and support multiple front-office tasks to ensure smooth hotel operations.

The role emphasizes professionalism, local knowledge, and adherence to policies, with a focus on guest satisfaction and energy-efficient practices within a vibrant hospitality team.