Guest Service Supervisor

hosco_abroad; Crotone; In loco; EUR 53.000 - 80.000; Tempo pieno

Descrizione del lavoro

Constance Belle Mare Plage is seeking an experienced and customer-focused Guest Relations Manager to lead the guest relations department at our luxury resort in Mauritius. In this Head of Department role, you will oversee all guest relations, ensuring exceptional service and memorable experiences for our discerning clientele.

The successful candidate will demonstrate strong leadership, outstanding interpersonal skills, and a genuine passion for hospitality excellence, with a track record of

Mansioni

• Lead, supervise and motivate the Guest Relations Team to deliver consistently high standards of service.
• Establish clear objectives, standards and performance expectations for the team.
• Prepare and monitor duty rosters, ensuring adequate coverage according to occupancy and operational requirements.
• Conduct daily briefings and ensure effective communication of VIPs, special occasions, guest preferences and operational information.
• Coach and develop team members through regular feedback, training and on

Descrizione del lavoro

Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike.

We are seeking an experienced and customer-focused Guest Relations Manager to lead our guest relations department at Constance Belle Mare Plage, our prestigious luxury resort in Mauritius. In this Head of Department executive role, you will be responsible for overseeing all aspects of guest relations, ensuring exceptional service delivery and creating memorable experiences for our discerning clientele. The successful candidate will demonstrate strong leadership capabilities, exceptional interpersonal skills, and a genuine passion for hospitality excellence.

• Lead, mentor, and develop the guest relations team, fostering a culture of excellence and continuous improvement
• Oversee all guest interactions and ensure consistent delivery of premium service standards across the resort

Duties and Responsibilities:

Responsibilities and duties for this position shall include, but not limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

Guest Relation Team Management

• Lead, supervise and motivate the Guest Relations Team to deliver consistently high standards of service.
• Establish clear objectives, standards and performance expectations for the team.
• Prepare and monitor duty rosters, ensuring adequate coverage according to occupancy and operational requirements.
• Conduct daily briefings and ensure effective communication of VIPs, special occasions, guest preferences and operational information.
• Coach and develop team members through regular feedback, training and on