Head of Guest Relations - Luxury Resort Experience

hosco_abroad; Crotone; Presencial; EUR 53.000 - 80.000; Jornada completa

Descripción de la vacante

Constance Belle Mare Plage is seeking an experienced and customer-focused Guest Relations Manager to lead the guest relations department at our luxury resort in Mauritius. In this Head of Department role, you will oversee all guest relations, ensuring exceptional service and memorable experiences for our discerning clientele.

The successful candidate will demonstrate strong leadership, outstanding interpersonal skills, and a genuine passion for hospitality excellence, with a track record of

Responsabilidades

• Lead, supervise and motivate the Guest Relations Team to deliver consistently high standards of service.
• Establish clear objectives, standards and performance expectations for the team.
• Prepare and monitor duty rosters, ensuring adequate coverage according to occupancy and operational requirements.
• Conduct daily briefings and ensure effective communication of VIPs, special occasions, guest preferences and operational information.
• Coach and develop team members through regular feedback, training and on

Descripción del empleo

Constance Belle Mare Plage is seeking an experienced and customer-focused Guest Relations Manager to lead the guest relations department at our luxury resort in Mauritius. In this Head of Department role, you will oversee all guest relations, ensuring exceptional service and memorable experiences for our discerning clientele.

The successful candidate will demonstrate strong leadership, outstanding interpersonal skills, and a genuine passion for hospitality excellence, with a track record of