Guest Experience Agent — Seasonal Mountain Resort

MIRA Hotels Alagna Valsesia; Alagna Valsesia; Vor Ort; EUR 18.000 - 23.000; Vollzeit

Benefits dieser Stelle

Accommodation

Staff canteen

Laundry of uniforms

Zusammenfassung

The Mira Alagna Mountain Resort & Spa is seeking a Front Office Agent to join our team for the December 2026 season in Alagna Valsesia. You will be the first point of contact for guests, handling registrations, check-outs and related admin tasks with a focus on guest satisfaction.

Ideal candidates have at least 2 years in front office roles, strong communication skills, and fluency in Italian and English. A willingness to work weekends/holidays and occasional night shifts is expected, with

Qualifikationen

• At least 2 years’ experience in front office roles, preferably in luxury hotels.
• Fluency in Italian and English; extra languages are a plus.
• Willingness to work flexible hours, weekends, holidays, or night shifts if needed.

Aufgaben

• Welcome guests and manage front office operations per SOPs to ensure high quality service from check-in to check-out.
• Check room availability and promptly report issues to managers or other departments.
• Anticipate and respond to guest requests and complaints promptly and courteously.
• Utilise knowledge of services, rates and policies to upsell and maximise occupancy and revenue.
• Handle incoming/outgoing correspondence and emails and perform related admin tasks.
• Coordinate with police and local emergency services when necessary.

Kenntnisse

Communication skills

Interpersonal skills

Attention to detail

Teamwork

Jobbeschreibung

The Mira Alagna Mountain Resort & Spa is seeking a Front Office Agent to join our team for the December 2026 season in Alagna Valsesia. You will be the first point of contact for guests, handling registrations, check-outs and related admin tasks with a focus on guest satisfaction.

Ideal candidates have at least 2 years in front office roles, strong communication skills, and fluency in Italian and English. A willingness to work weekends/holidays and occasional night shifts is expected, with