Front Office Manager

MIRA Hotels Alagna Valsesia; Alagna Valsesia; In loco; EUR 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private accommodation

Staff canteen

Laundry of uniforms

Descrizione del lavoro

The Mira Alagna Mountain Resort & Spa, part of the DSR Hotel Holding group, in Alagna Valsesia, seeks a Front Office Manager to lead all front office operations from late November 2026. The role requires Italian and English fluency, strong leadership, and a focus on quality and profitability.

Seasonal employment with accommodation, staff canteen, and laundry benefits are offered; prior experience in 4‑ or 5‑star hotels is preferred.

Competenze

• At least 3 years’ proven experience in front office leadership in high‑end hotels.
• Fluency in Italian and English; knowledge of an additional language is a plus.
• Strong leadership, organizational and problem‑solving skills.
• Familiarity with Microsoft Office and hotel management software (Protel PMS, Opera PMS).
• Flexible schedule; availability to work weekends/holidays if required.

Mansioni

• Lead and manage all front office operations, including check-ins/outs.
• Coordinate room availability with Housekeeping and Maintenance, optimise revenue.
• Promote service standards, monitor costs and drive profitability.
• Ensure compliance with health and safety regulations across the team.
• Welcome guests, anticipate needs, address inquiries and resolve issues.
• Manage Front Office staff, schedule rotas, and support HR tasks.

Conoscenze

Leadership

Organizational skills

Problem solving

Front office management

Attention to quality

Accounting management

Microsoft Office

Protel PMS

Opera PMS

Italian language

English language

Flexibility

Strumenti

Protel PMS

Opera PMS

Microsoft Office

Descrizione del lavoro

The Mira Alagna Mountain Resort & Spa, part of the international DSR Hotel Holding group, is a 4-star hotel situated in Alagna Valsesia, near Monte Rosa, with two tourist seasons: during the winter season, from December to March, the hotel is a leading destination for a holiday centred on snow sports and relaxation in the spa; during the summer season, from June to September, it is the ideal place for those seeking a rejuvenating escape into nature and for those who love hiking with breathtaking views of the mountains.

For the coming seasons, we are looking for a professional to join our team as Front Office Manager from the end of November 2026.

Responsibilities

• Reporting directly to the General Manager, you will lead and manage all front office operations, including check-ins and check-outs, managing room availability in coordination with the Housekeeping and Maintenance departments, up-selling and marketing initiatives, and monitoring costs and profitability.
• They ensure the correct application within the department of the service and quality standards defined by the Group and ensure that the entire team strictly adheres to health and safety regulations.
• Welcomes and meets guests, ensures their needs are met throughout their stay by anticipating and responding to requests, enquiries and complaints in a timely, friendly and efficient manner, and either deals directly with any complaints or issues or reports them to the relevant department and the General Manager.
• Monitors Front Office activities relating to discounts and invoices, ensuring compliance with hotel policies.
• Assesses service trends and guest satisfaction by analysing areas for improvement and implementing the necessary changes.
• Manages Front Office staff correctly, in accordance with the provisions of the applicable National Collective Labour Agreement (CCNL), by drawing up rota schedules that optimise working hours, collaborating with the General Manager and Human Resources Management on the required administrative tasks, and ensuring the training and development of every member of the department.

Requirements

• At least 3 years’ proven experience in the role, preferably in 4- or 5-star hotels.
• Leadership and the ability to motivate the team, organisational and problem-solving skills, a focus on quality, and expertise in the accounting management of front office operations.
• Fluency in Italian and English; knowledge of an additional foreign language is an advantage.
• Familiarity with Microsoft Office and the main hotel management software packages (Protel PMS, Opera PMS).
• Flexibility regarding working hours and a willingness to work at weekends or on public holidays, if necessary.

Offer

• Seasonal employment contract with a role and remuneration commensurate with experience and skills, in accordance with the applicable national collective agreement;
• Private accommodation, a staff canteen and other benefits provided for the group’s employees;
• Laundry and ironing of uniforms paid for by the company.