Lux Concierge Agent: Craft Bespoke Luxury Experiences

Belmond Ltd.; Italia; Remote; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Accommodation in staff housing

Staff cantine

Bus ticket during contract

Discover Belmond programme

Job summary

Splendido, A Belmond Hotel, Portofino, seeks a Concierge Agent for the 2027 season to deliver authentic, luxury experiences. Reporting to the Head Concierge, you will arrange dining, transport, tours, and spa services, while building an extensive local network for guests.

You will manage guest inquiries with discretion, maintain personal preferences, and coordinate with Front Office, Housekeeping, and F&B to ensure flawless service during stays in one of the world’s most iconic destinations.

Qualifications

• 2+ years as Concierge in luxury hotel or similar environment
• Fluency in Italian and English required; other languages valued

Responsibilities

• Provide comprehensive recommendations on local attractions, dining, events, and hidden gems
• Make reservations and arrangements for restaurants, transportation, excursions, spa treatments, and bespoke services
• Maintain network of local contacts to secure access and exceptional experiences for guests
• Handle guest inquiries with professionalism, discretion, and efficiency
• Provide accurate information on hotel services and local events
• Manage guest communications and packages with care
• Log guest preferences to personalize future stays
• Collaborate with Front Office, Housekeeping, and F&B for seamless service delivery

Skills

Italian language

English language

Exceptional communication

Interpersonal skills

Discretion

Organizational skills

Proactive service

Networking

Job description

Splendido, A Belmond Hotel, Portofino, seeks a Concierge Agent for the 2027 season to deliver authentic, luxury experiences. Reporting to the Head Concierge, you will arrange dining, transport, tours, and spa services, while building an extensive local network for guests.

You will manage guest inquiries with discretion, maintain personal preferences, and coordinate with Front Office, Housekeeping, and F&B to ensure flawless service during stays in one of the world’s most iconic destinations.