Guest Service Agent, Season 2027 - Splendido a Belmond Hotel

Belmond; Genova; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Accommodation in staff house

Bus ticket

Belmond Discovery programme

Staff meals

Job summary

Belmond’s Splendido, A Belmond Hotel, Portofino, seeks a Guest Service Agent for the 2027 season. The role reports to the Front Office Manager and requires delivering authentic luxury experiences with care, confidence and curiosity in one of the world’s most renowned destinations.

The ideal candidate has at least 2 years of front desk experience in luxury hotels, fluent Italian and English, and a third language; MS Office skills are preferred.

Qualifications

• Minimum 2 years of experience at a front desk in luxury hotels.
• Fluent/proficient in Italian and English; a third language is required.
• Able to work collaboratively within a team and share information and skills.
• Accurate, precise, with a sense of urgency and ownership.

Responsibilities

• Review reservations to ensure correct PMS entries.
• Support Front Desk in daily operations maintaining high standards.
• Coordinate with Central Reservations on missing correspondence.
• Maintain professional relationships with guests and colleagues.
• Anticipate guests' needs and deliver authentic luxury service.
• Handle deposits and commission payments.

Skills

Front desk experience

Italian fluency

English fluency

Third language

MS Office

Tools

MS Office

Job description

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino's allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.

Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.

For the next season 2027, we are looking for a Guest Service Agent to join our Team Splendido!

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate about service and willing to grow professionally.

He/She will Report to the Front Office Manager.

Main duties & responsibilities:

• Review reservations to make sure they are correctly inserted in the PMS system
• Support the Front Desk in the daily operations, according to the company policies and procedures, maintaining high standards at all times;
• Follow-up with central reservations department in case of missing correspondance
• Maintain professional relationship with Guests and Colleagues;
• Anticipate Guests' needs
• Handle deposit and commisions payments

Requirements

• At least 2 years of experience in front desk role in luxury hotels.
• Effective and punctual written and verbal communication in order to update relevant colleagues and department.
• He/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/herself.
• He/she should be accurate and precise in all duties and checks carried out. He/she demonstrates a sense of urgency and take ownership of one's tasks and responsibilities.
• He/she deals with multiple tasks and alters behaviour/priorities as changes occur and remains calm in pressurised situation.
• Ability to handle stressful situations and remain calm under pressure.
• Fluent in Italian and English. A third Language is required.
• Knowledge of Microsoft Office package.

Benefits

• We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 5, Guest Service Agent
• Start date: March 2027 to End date: November 2027, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path.
• Salary as by CCNL + increase based on seniorirty and skill level (superminimo), separate payslip for 13°,14° and TFR
• Welfare incentive based on quality goals.
• Accomodation in our staff house including breakfast.
• Bus ticket as benefit for the contract period; staff cantine.
• Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages

About Belmond:

Belmond has been a pioneer of exceptional luxury travel since 1976.Its portfolio extends across 24 countries with46remarkable properties.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service.We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.

Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.

Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.