Gouvernante (m/f/d)

SAN SONNEA; Funes; In loco; EUR 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff accommodation

Meals provided

Discounts on spa and stays

Professional development

Descrizione del lavoro

SAN SONNEA in the Dolomites seeks an experienced Gouvernante/Executive Housekeeper to lead our Housekeeping department in a new luxury resort. You will oversee suites presentation, staff development, and 5-star standards to ensure flawless guest experiences.

The role is full-time with long-term prospects, staff accommodation, meals on duty, and exclusive SAN SONNEA benefits across our collection. You will collaborate closely with General Management and operations to shape a welcoming,

Competenze

• Several years of experience as a Gouvernante or Executive Housekeeper in upscale or luxury hospitality.
• Strong quality awareness and high standards of cleanliness and presentation.
• Experience serving discerning international guests with high-quality furnishings and equipment.
• Strong leadership, empathy and organisational abilities.
• Structured, independent and solution-oriented working style with a strong sense of responsibility.

Mansioni

• Oversee the Housekeeping department and ensure suites are impeccably presented.
• Lead, train and develop the Housekeeping team.
• Coordinate operations, staff scheduling and workforce planning.
• Develop and monitor 5-star housekeeping standards.
• Inspect suites before guest arrival for cleanliness and presentation.
• Coordinate In-Room Dining setups with kitchen and service teams.
• Manage linen, amenities, supplies and equipment quality.
• Collaborate with Front Office, Guest Experience, Technical Services and others.
• Foster a professional, welcoming, quality-driven housekeeping culture.

Conoscenze

Leadership

Quality awareness

Organisational skills

Communication

Guest experience

Teamwork

Descrizione del lavoro

Your Tasks

• Overall responsibility for the Housekeeping department and the impeccable presentation of our suites
• Lead, train and develop the Housekeeping team
• Organise and coordinate all Housekeeping operations, including staff scheduling and workforce planning
• Develop, implement and continuously monitor Housekeeping standards at a 5-star level
• Inspect and approve suites prior to guest arrival, ensuring the highest standards of cleanliness and presentation
• Create individual suite setups, including wellness areas, daybeds, fireplaces and outdoor bathtubs
• Organise and ensure the quality of turn-down service and special preparations for our guests
• Coordinate In-Room Dining setups in close collaboration with the kitchen and service teams
• Take responsibility for linen management, amenities, supplies and high-quality equipment
• Work closely with Front Office, Guest Experience, Technical Services and all relevant operational departments
• Foster a professional, welcoming and quality-driven Housekeeping culture

Your Profile

• Several years of experience as a Gouvernante, Executive Housekeeper or in a comparable leadership position within upscale or luxury hospitality
• Strong quality awareness and high standards of cleanliness, aesthetics and presentation
• Experience in attending to the needs of discerning international guests and handling high-quality furnishings and equipment
• Strong leadership skills, empathy and excellent organisational abilities
• Structured, independent and solution-oriented working style with a strong sense of responsibility
• Confident and professional manner with excellent communication and teamwork skills
• Understanding of Housekeeping as an essential part of an exceptional guest experience
• Excellent Italian language skills; German or English is an advantage

What We Offer

• The opportunity to actively shape the Housekeeping culture and quality standards of a new luxury resort from the very beginning
• The chance to work in one of the most exclusive five-star hideaways in the Dolomites
• Full-time position with long-term career prospects
• Training opportunities and individual professional development
• Attractive salary including additional benefits
• Direct collaboration with the General Management and operational departments, with short decision-making processes
• Staff accommodation
• Meals provided also on days off (breakfast, lunch, and dinner)
• Exclusive discounts on Spa treatments, products, and stays within the SAN SONNEA Collection and partner hotels