Operations Quality Associate / Specialist / Snr. Specialist

Fedex; Fiumicino; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Tuition assistance

Employee assistance program

Employee reduced-rate shipping

Zusammenfassung

FedEx is seeking an Ops Service, Quality and Process Associate/Specialist/Snr. Specialist for a newly formed European Global Trade Service department.

You will lead root-cause analysis, drive quality improvements, and collaborate across customs, planning, compliance and engineering teams to optimize service. The role requires strong problem-solving, analytical and communication skills, with a university degree and preferred PM certification.

Qualifikationen

• Solid problem-solving, analytical skills and IT affinity.
• Proactivity and capability to influence change.
• Process and methodological way of thinking.
• Excellent communication skills at all levels of the organization.
• Strong ability to plan and organize with attention to detail.
• Experience and knowledge across various operational fields, particularly customs clearance.
• Excellent coordination and leadership skills to drive projects.
• University degree.
• PM certification preferred (e.g. PRINCE2, PMP, etc.)

Aufgaben

• Root cause analysis based on available or self-generated dashboards or data queries.
• Lead and manage quality and process improvement initiatives to support operational customs clearance service objectives.
• Work closely with local customs clearance operations teams as well as Planning and Engineering, Compliance, Regulatory and other functions in order to improve service.
• Ensure alignment with strategic quality objectives and operational standards.
• Support programs/projects across different regions together with multiple departments

Kenntnisse

Problem solving

Analytical skills

IT affinity

Proactivity

Influence change

Process mindset

Communication skills

Planning & organizing

Customs clearance knowledge

Coordination & leadership

University degree

PM Certification

Ausbildung

University degree

PM Certification

Jobbeschreibung

We have an exciting opportunity for you to join our team as a Ops Service, Quality and Process Associate / Specialist / Snr. Specialist within the a newly formed department under the European Global Trade Service organization. Countries in scope: IT, PL and PT.

Who we are:

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

• Root cause analysis based on available or self-generated dashboards or data queries

• Lead and manage quality and process improvement initiatives to support operational customs clearance service objectives

• Work closely with local customs clearance operations teams as well as Planning and Engineering, Compliance, Regulatory and other functions in order to improve service

• Ensure alignment with strategic quality objectives and operational standards

• Support programs/projects across different regions together with multiple departments

What do you bring with you:

• Solid problem-solving, analytical skills and IT affinity

• Proactivity and capability to influence change

• Process and methodological way of thinking

• Excellent communication skills at all levels of the organization

• Strong ability to plan and organize with attention to detail

• Experience and knowledge across various operational fields, particularly customs clearance

• Excellent coordination and leadership skills to drive projects

• University degree

• PM certification preferred (e.g. PRINCE2, PMP, etc.)

What do we offer:

• Attractive compensation package

• Training to get you started and on-the-job learning opportunities

• Extensive learning resources to further develop your skills and knowledge

• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)

• Employee Assistance Program for you and your family in difficult life situations

• Employee reduced-rate shipping

• Great career opportunities

• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

#LI-Hybrid

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La nostra azienda

FedEx è una delle più grandi aziende di trasporto espresso al mondo e la rivista “Fortune” ci ha inserito tra le 10 aziende più ammirate al mondo. FedEx offre ogni giorno ai propri clienti soluzioni di trasporto e commerciali, servendo oltre 220 paesi e regioni in tutto il mondo. Possiamo usufruire di una simile rete globale grazie alla nostra eccezionale squadra di dipendenti, impegnati ad offrire l’eccellenza in ogni esperienza con FedEx.

La nostra filosofia

La nostra filosofia P-S-P (People-Service-Profit) incarna i principi alla base di ogni decisione, norma o attività FedEx. FedEx si prende cura dei propri dipendenti e loro, di contro, offrono un servizio impeccabile necessario ai nostri clienti, che a loro invòci ci premiano con la redditività necessaria a garantire il nostro futuro. L’elemento essenziale della forza propulsiva della nostra filosofia P-S-P è il suo essere un circolo chiuso, con i profitti riversati nell’azienda e investiti nel nostro personale.

Il nostro successo nel settore è il successo dei nostri dipendenti. Grazie alla nostra filosofia P-S-P creiamo un ambiente di lavoro che incoraggia i membri del team ad essere innovativi nel raggiungere la massima qualità possibile nei servizi offerti ai nostri clienti. Abbiamo a cuore il loro benessere e apprezziamo il loro contributo alla nostra azienda.

Pari opportunità e diversità (EO&D)

In FedEx, il nostro bene più prezioso sono le persone. Ci impegniamo a creare una forza lavoro diversificata, equa e inclusiva e a offrire pari opportunità, equità e rispetto a tutti, indipendentemente da chi siete. Vi incoraggiamo a candidarvi anche se ritenete che la vostra esperienza non corrisponda a tutti gli aspetti della descrizione del ruolo, poiché potreste essere esattamente la persona di cui abbiamo bisogno per questa o un’altra opportunità.

Non tolleriamo alcuna forma di discriminazione o molestia basata su razza, colore della pelle, origine etnica, nazionalità, religione, sesso, età, informazioni genetiche, cittadinanza, disabilità, stato civile, gravidanza, orientamento sessuale, identità di genere, espressione di genere o qualsiasi altra caratteristica protetta dalle leggi e dalle regolamentazioni nazionali e internazionali. Forniamo accomodamenti ragionevoli ai membri del nostro team e a soggetti terzi per garantire pari accesso, inclusione ed equità in relazione a tutte le caratteristiche protette.