Global Retail Excellence & Capabilities Manager

Ermenegildo Zegna Holditalia S.p.A; Milano; On-site; EUR 50,000 - 60,000; Full time

Job summary

ZEGNA in Milan is seeking a Global Retail Excellence & Capabilities Manager to translate global capability frameworks into excellent execution across markets. You will bridge HQ and field, identify capability gaps, and provide hands-on support to stores.

You will conduct regular visits, support APAC training, roll out initiatives, coach Store Managers, and share best practices. Fluency in English is required; Mandarin is strongly preferred, with 5–6 years in luxury retail or capability

Qualifications

• At least 5–6 years in luxury retail, training, retail excellence or capability development.

Responsibilities

• Conduct regular visits to priority markets and stores to ensure Retail Capabilities and Guest Experience standards.
• Bridge HQ and APAC Retail and Training teams; support markets with capacity gaps or priorities.
• Roll out and validate global initiatives, pilots and projects across markets; share best practices.

Skills

Luxury retail

Coaching & feedback

Stakeholder management

Analytical skills

English fluency

APAC market exposure

Job description

ABOUT ZEGNAThe global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities - a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA - from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.YOUR MISSION IN THIS ROLEAs Global Retail Excellence & Capabilities Manager based in Milan, you will bring your unique strengths to the team, helping us ensure that Global Retail Capability frameworks, standards and strategic programs are consistently translated into excellent execution across markets. You will act as a direct connection between HQ and the field, identifying capability and execution gaps, providing hands-on support where needed, and bringing structured market insights back into global capability planning and program evolution.You’ll work closely with the tram to drive meaningful results and shape the way we work and grow.More specifically you will:Conduct regular visits across priority markets and stores to ensure excellence is achieved in Retail Capabilities and Guest Experience standardsAct as a bridge between HQ and APAC Retail and Training teamsAct as a flexible global training resource, stepping into markets where additional support is required due to capacity gaps or business prioritiesSupport Market Trainers and In-Store Trainers in reinforcing global methodologies and standardsDeliver selected programs across different retail populations, from Style Advisors to Store ManagementSupport Market Trainers and In-Store Trainers in reinforcing global methodologies and standardsSupport the rollout and field validation of key global initiatives, pilots and special projectsShare best practices and emerging capability needs across marketsWHO YOU AREYou bring at least 5-6 years of experience in luxury retail, training, retail excellence or capability development rolesYou have a strong understanding of luxury retail, retail experience and store dynamicsYou have proven coaching and feedback skills with Store Managers and retail teamsStrong stakeholder management, influencing and communication skillsSignificant professional exposure to APAC markets, with Greater China experience strongly preferredYou have strong analytical, observation and capability assessment skillsYou communicate fluently in English; Mandarin Chinese is strongly preferredWHAT WE OFFERThe position provides for a base salary between: € 50.000-60.000Remuneration is determined on objective criteria, regardless of gender.Within the base salary range, individual pay is determined by knowledge, skills, experience, tenure and relevant education or trainingJOINING ZEGNAJoining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.We are committed to fostering an inclusive and diverse workplace and are proud to be an equal opportunity employer. We welcome applications from all individuals regardless of gender, age, nationality, ethnicity, sexual orientation, disability, or any other personal characteristic.