Global Product Support Lead - Remote & Flexible Hours

AGCO; Prato; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

premio scheme

flexible working time

remote work possibility

private health insurance

meal allowance

on-site canteen

Job summary

AGCO is seeking a Field Service Specialist to support the IDEAL combine line by delivering targeted service solutions, guiding global field teams, and leading root cause analyses. You will coordinate with engineering, production and quality to resolve complex issues and publish knowledge for future troubleshooting, training dealers and customers, and contributing to product quality and service capability.

The role emphasizes cross-functional collaboration and ongoing field visits to stay updated

Qualifications

• Extensive technical knowledge of IDEAL combines (mechanical, hydraulic, electronic).
• Ability to diagnose and resolve complex technical issues.
• Experience with repair actions and service operations processes.
• Strong collaboration with dealers, customers and cross-functional teams.

Responsibilities

• Handle technical inquiries related to IDEAL combines.
• Lead root cause analyses and act as moderator for the service organization.
• Develop and maintain expert knowledge on IDEAL combines across electronics, hydraulics, drive systems, engine and future tech.
• Research, investigate and troubleshoot product concerns; drive root cause analyses using AGCO systems and tools.
• Provide and maintain technical documentation and knowledge articles to support troubleshooting.
• Support product and quality improvements and dealer service capability.
• Participate in training and field visits to stay updated on technical support initiatives.

Skills

Harvesting equipment

Diagnostics

Root cause analysis

Dealer network knowledge

Communication

Diagnostic tools

Electrical hydraulics

Bilingual IT/EN

Tools

AGCO systems

Job description

AGCO is seeking a Field Service Specialist to support the IDEAL combine line by delivering targeted service solutions, guiding global field teams, and leading root cause analyses. You will coordinate with engineering, production and quality to resolve complex issues and publish knowledge for future troubleshooting, training dealers and customers, and contributing to product quality and service capability.

The role emphasizes cross-functional collaboration and ongoing field visits to stay updated