Global IT Operations Lead — Incident & Service Management

Generali; Milano; Ibrido; EUR 50.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Smart working

Flexible hours

Corporate welfare

Health insurance

Insurance discounts

Training and development

Learning paths and mobility

International opportunities

Descrizione del lavoro

Generali Operations Service Platform (GOSP) seeks a Technical Service Operations Manager to join Generali Core Tech’s Platform Operations team. The role focuses on leading HD2 incident management, coordinating cross-country operations, and driving continuous service improvement through automation, monitoring, and governance with suppliers and internal teams.

You will mentor multi-country teams, ensure SLAs, manage major incidents, and contribute to release readiness and reporting in a fast-paced

Competenze

• Requires 5+ years in IT Operations, Production Support, Incident Management or Service Management.
• ITIL v4 knowledge; ITIL certification appreciated.
• Experience with ServiceNow and monitoring/observability tools.
• Ability to analyze logs and troubleshoot complex issues.
• Knowledge of cloud-based and hybrid infrastructures.

Mansioni

• Act as operational lead for HD2 support across IIAB countries.
• Coordinate daily incident management to ensure service continuity and SLAs.
• Serve as primary escalation point for high-priority incidents and disruptions.
• Coordinate troubleshooting across help desk, monitoring, HD3, and external vendors.
• Ensure incidents are prioritized, tracked, and resolved within targets.
• Lead Major Incident coordination and communicate with stakeholders.

Conoscenze

IT operations

Incident management

Problem management

Stakeholder management

Multinational experience

Analytical thinking

Communication

Formazione

Bachelor's or Master's in IT/CS/Engineering

Strumenti

ServiceNow

Datadog

Dynatrace

Splunk

Descrizione del lavoro

Generali Operations Service Platform (GOSP) seeks a Technical Service Operations Manager to join Generali Core Tech’s Platform Operations team. The role focuses on leading HD2 incident management, coordinating cross-country operations, and driving continuous service improvement through automation, monitoring, and governance with suppliers and internal teams.

You will mentor multi-country teams, ensure SLAs, manage major incidents, and contribute to release readiness and reporting in a fast-paced