Network Services Governance & Administration Manager

Generali; Roma; On-site; EUR 40,000 - 60,000; Full time

Job summary

A major insurance company based in Italy seeks a Network Services Governance & Administration Manager to oversee local network services and project governance. The role involves contractual management and budget monitoring, requiring 3–5 years of relevant experience. Ideal candidates will have a degree in Economics or related fields and strong IT skills, particularly with ServiceNow. Fluent English is mandatory, and familiarity with international teams will be beneficial.

Qualifications

• 3–5 years of experience in administrative/contract management and IT governance.
• Familiarity with international contexts and complex organisational structures.
• Willingness to interact with teams distributed across multiple European countries.

Responsibilities

• Administrative management of Local Network department contracts.
• Supervision of project governance and delivery processes.
• Planning and monitoring of the European budget.
• Definition of guidelines and projects for local network services.
• Interaction with other departments to gather requirements.
• Configuration of ServiceNow tool sections dedicated to service management.

Skills

Fluent English

Budgeting and financial analysis

Knowledge of IT service management tools

Problem-solving mindset

Excellent communication skills

Education

Degree in Economics, Management Engineering, Computer Science or related fields

Tools

ServiceNow

Job description

Network Services Governance & Administration Manager

Join to apply for the Network Services Governance & Administration Manager role at Generali

GOSP provides shared services to the Group companies. The Local Network department is responsible for managing and governing local network services at a European level, ensuring operational continuity, compliance with corporate guidelines, and process optimisation. The unit interacts with other departments and internal stakeholders to define requirements and implement technological solutions.

The resource will be responsible for the administrative management of contracts related to local network services, project governance, and European budget monitoring. They will define guidelines and projects for the delivered services, collaborating with other departments and internal customers to gather requirements and configure the ServiceNow tool sections dedicated to the Local Network area.

Responsibilities

• Administrative management of Local Network department contracts
• Supervision of project governance and delivery processes
• Planning and monitoring of the European budget
• Definition of guidelines and projects for local network services
• Interaction with other departments and internal stakeholders to gather requirements
• Configuration and optimisation of ServiceNow tool sections dedicated to service management
• Support for audit and compliance activities
• Issuance of purchase orders to suppliers

Requirements

• Degree in Economics, Management Engineering, Computer Science or related fields
• 3–5 years of experience in administrative/contract management and IT governance
• Knowledge of IT service management tools (preferably ServiceNow)
• Skills in budgeting and financial analysis
• Fluent English (mandatory); French is a nice‑to‑have
• Familiarity with international contexts and complex organisational structures

Soft Skills

• Ability to work in a team and in multicultural environments
• Excellent communication and negotiation skills
• Problem‑solving and results‑oriented mindset
• Strong organisational and prioritisation skills
• Attitude for cross‑functional collaboration

Notes / Preferences

• Willingness to interact with teams distributed across multiple European countries
• Knowledge of ITIL processes is considered a plus
• Experience in digital transformation projects and process optimisation

Company Profile

Generali is a major player in the global insurance industry. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees. GOSP – Generali Operations Service Platform – is a joint‑venture between Generali and Accenture that provides IT and Procurement services to Generali Group companies. Based in Italy, it has 6 branches across Europe and employs about 1,200 people.

Senior Details

Seniority level: Associate

Employment type: Full‑time

Job function: Information Technology

Industries: Insurance