Global IDEAL Combines Technical Support Lead (Remote)

AGCO; Alessandria; Hybride; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Flexible working time

Remote work possibility

Private health insurance

Meal allowance on-site canteen

Résumé du poste

AGCO is seeking a technically skilled professional to support the IDEAL combine line from Alessandria, Italy. You will handle in-field technical inquiries, lead root cause analyses and publish knowledge for future troubleshooting.

You will coordinate with engineering, production and quality to resolve complex issues, shaping the service ecosystem and dealer/customer support across the globe. Remote work options and flexible hours are available within a global service framework.

Qualifications

• Comprehensive technical knowledge in harvesting equipment and combines (mechanical, hydraulic, electronic).
• Experience with repair actions and service operations processes.
• Understanding of parts management and dealer network dynamics.
• Excellent communication and collaboration with dealers, customers and cross-functional teams.
• Advanced PC skills and familiarity with diagnostic/reporting tools.
• Fluency in Italian and English collaboration across departments.

Responsabilités

• Handle technical inquiries related to IDEAL combines including hydraulic and electronic functions.
• Lead root cause analyses and act as moderator for the service organization.
• Develop and maintain expert knowledge on IDEAL combines across electronics, hydraulics, drive systems, engine and future tech.
• Research, investigate and troubleshoot product concerns; drive root cause analyses using AGCO systems and tools.
• Provide and maintain technical documentation and knowledge articles to support troubleshooting.
• Support product and quality improvements and dealer service capability.
• Participate in training and field visits to stay updated on technical support initiatives.

Connaissances

Mechanical knowledge

Hydraulic systems

Electronic systems

Diagnostic tools

Root cause analysis

Customer collaboration

Communication

Field service

Outils

Diagnostics software

Description du poste

AGCO is seeking a technically skilled professional to support the IDEAL combine line from Alessandria, Italy. You will handle in-field technical inquiries, lead root cause analyses and publish knowledge for future troubleshooting.

You will coordinate with engineering, production and quality to resolve complex issues, shaping the service ecosystem and dealer/customer support across the globe. Remote work options and flexible hours are available within a global service framework.