Global Head of IT Service Desk & Support Excellence

Prima; Milano; In loco; EUR 120.000 - 150.000; Tempo pieno

Descrizione del lavoro

Prima is seeking a Head of IT Service Desk in Milan to lead a large IT team and ensure a high-quality service experience across all systems.

The role requires managing at least 10 reports for a company with 1,000+ staff and overseeing an annual budget of at least €1 million, across multiple countries. You will shape scalable IT solutions and support the group's growth in Europe.

Successful candidates will drive improvements, partner with international teams and align IT with business strategy.

Competenze

• Managed a large group (≥10 reports) for 5+ years.
• Experience in a company with 1,000+ employees.
• Budget responsibility of ≥€1M/year.

Mansioni

• Lead IT Service Desk across Prima systems.
• Ensure optimal IT experience for all users.
• Drive scalable, impactful IT solutions for insurance platform.

Conoscenze

People management

Budget management

IT service desk

Descrizione del lavoro

Prima is seeking a Head of IT Service Desk in Milan to lead a large IT team and ensure a high-quality service experience across all systems.

The role requires managing at least 10 reports for a company with 1,000+ staff and overseeing an annual budget of at least €1 million, across multiple countries. You will shape scalable IT solutions and support the group's growth in Europe.

Successful candidates will drive improvements, partner with international teams and align IT with business strategy.