Customer Service & OES Specialist

Magneti Marelli Parts & Services; Corbetta; Ibrido; EUR 38.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

On-site in Corbetta

Descrizione del lavoro

Magneti Marelli Parts & Services in Corbetta (Milano) is seeking a Customer Service & OES Specialist to oversee OEM/OES customer support, aftersales activities, and service-excellence across the Electronics Supply Chain. The role emphasizes order fulfillment, warranty handling, and cross-functional collaboration with Sales, Engineering, Quality, and Supply Chain teams.

The position requires understanding of electronics components, ERP/order management, and strong communication skills; a

Competenze

• Experience in customer service and supply chain operations.
• Familiarity with ERP/order management systems.
• Understanding of electronic components, assemblies, and OEM standards.
• Ability to handle warranty claims, analyze return data, and coordinate logistics for repairs/replacements.
• Documentation requirements for shipments, customs, and export controls; adherence to quality and regulatory standards.
• Translating technical specs to customer-facing documentation and responding to customer technical queries.

Mansioni

• Customer Relationship Management: development and maintenance of strong relationships with OEM and OES customers, serving as the primary point of contact.
• Aftersales & Service Excellence: oversee aftersales activities, ensuring timely and effective resolution of customer inquiries, complaints, and warranty claims related to electronic products.
• OES Operations Management: manage OES logistics, order fulfillment, inventory, and service parts availability to support business objectives and customer requirements.
• Cross-Functional Collaboration: work closely with Sales, Engineering, Quality, and Supply Chain teams to align service offerings with customer needs and Marelli’s objectives.
• Customer Feedback Management: Capture, analyze, and respond to customer feedback to continually enhance service levels and customer experience.

Conoscenze

Customer service

Supply chain

ERP systems

Order management

Warranty claims

Documentation

Formazione

Diploma/degree in Supply Chain

Strumenti

SAP

Oracle ERP

Descrizione del lavoro

Embarking on a new role within Marelli means taking on new challenges and seizing the opportunity to make a bigger, better, bolder impact!

We’re pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence. Every day, we drive change and co-create what comes next. Our purpose is simple yet ambitious: "Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.”

Joining the Marelli Electronics team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation.

As a global yet fast-evolving company, we are always looking to grow and evolve our talents.

About the Position:

We are looking for a Customer Service & OES (Original Equipment Service) Specialist to join the Electronics Supply Chain team, reporting directly to the Customer Service & OES Sr Manager.

This position is based at our office in Corbetta (Milano), Italy.

As the Customer Service & OES Specialist at Marelli, you will be responsible for overseeing customer service and OES activities within Marelli’s Electronics business unit. This role ensures customer support for OEM and OES clients, efficient aftersales operations, and continuous improvement of service processes to drive customer satisfaction and business growth. The position is focused on order fulfillment, customer satisfaction, and post-sales service for original equipment, acting as a bridge between customers and internal logistics.

Your Responsibilities will be:

• Customer Relationship Management: development and maintenance of strong relationships with OEM and OES customers, serving as the primary point of contact.
• Aftersales & Service Excellence: oversee aftersales activities, ensuring timely and effective resolution of customer inquiries, complaints, and warranty claims related to electronic products.
• OES Operations Management: manage OES logistics, order fulfillment, inventory, and service parts availability to support business objectives and customer requirements.
• Cross-Functional Collaboration: work closely with Sales, Engineering, Quality, and Supply Chain teams to align service offerings with customer needs and Marelli’s objectives.
• Customer Feedback Management: Capture, analyze, and respond to customer feedback to continually enhance service levels and customer experience.

What Qualifications you will bring:

• Experience in customer service and supply chain operations.
• Familiarity with ERP/order management systems.
• Understanding of electronic components, assemblies, and OEM standards (e.g., product catalogs, datasheets, technical bulletins).
• Ability to handle warranty claims, analyze return data, and coordinate logistics for repairs/replacements.
• Familiarity with documentation requirements for shipments, customs, and export controls; adherence to quality and regulatory standards.
• Translating technical specs to customer-facing documentation and responding to customer technical queries.

Other skills that we would welcome:

• Diploma/degree in Supply Chain, Logistics, Business, or related field.

Expectations from you in this position:

• Strong communication and problem-solving skills.
• Attention to detail and organizational skills.
• Ability to work collaboratively in cross-functional teams.

What does this position offer you:

• Fast-paced yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility.
• Support in onboarding and further training that will set you up with Marelli's speed.
• A hybrid work model, helping you to achieve work-life balance-combining the best of both spending time working remotely, benefitting from focus time, and purposeful co-creation time in the office.

About Us:

Marelli is one of the world’s leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence. Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world.

Our team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships. Our technology is purpose-driven and meticulously designed to deliver tangible value that truly matters to our customers.

Our business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e-powertrain and powertrain), ride dynamics, motorsport, and aftermarket business.

Within the walls of Marelli, we believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it!

At Marelli, we believe in the importance of diversity and inclusion in our workplace. We are committed to nurturing talent in our diverse environment, and we take pride in our various employee resource groups, such as Marelli Women, Brains & Hearts Wellbeing, All Cultures, and Marelli's Rainbow. We believe these groups foster creativity and innovation through the unique perspectives of a multicultural community.

Marelli is a global, independent technology partner to the automotive industry, with a strongand established track record in innovation and manufacturing excellence.

Joining the Marelli team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation, and grow.

We believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it!

Discover our open positions and take the first step towards an exciting career in Marelli. Explore new horizons and unleash your potential. Join us today! Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.