Global Aftersales Technical Services Leader

Peugeot Sport (Stellantis Motorsport); Torino; On-site; EUR 53,000 - 65,000; Full time

Job summary

Leapmotor International is seeking an Aftersales Technical Services Senior Specialist to drive technical readiness, support product quality improvements, and act as a strategic interface between engineering, quality, technical assistance, and the worldwide aftersales network.

In a highly international, cross‑functional environment, you will lead global readiness, coordinate training, and oversee recall campaigns while collaborating with engineering to develop repair solutions and improve

Qualifications

• Minimum 8 years of experience in Aftersales, Technical Services, Product Support, Technical Assistance, Engineering, Quality, or related automotive functions.
• Experience in international and cross-functional environments.
• Strong knowledge of vehicle systems, diagnostics, repair processes, and technical problem-solving methodologies.
• Fluent English (written and spoken) is mandatory.
• Availability for frequent international business travel is required.

Responsibilities

• Lead global technical readiness for new vehicle launches and product upgrades.
• Ensure readiness of repair procedures, technical documentation, service information, and diagnostic tools.
• Coordinate technical training strategies and network preparedness.
• Oversee the implementation and communication of recall and service campaigns across markets.
• Govern Technical Assistance processes, ensuring alignment on performance, KPIs, and continuous improvement initiatives.
• Act as the technical reference point for assigned vehicle platforms and products.
• Provide expert technical guidance to internal stakeholders and external partners.
• Collaborate with Engineering to identify and develop repair solutions for emerging technical issues.
• Analyze feedback from markets and service networks to proactively identify quality trends and improvement opportunities.
• Track Aftersales performance indicators across global markets.

Skills

Aftersales experience

International environments

Vehicle diagnostics

Technical problem solving

Service procedures

Warranty management

Recall campaigns

Diagnostics tools

Cross-functional collaboration

Customer-focused mindset

Tools

SBOM

Parts Catalogue

Forecasting

Order Management

DMS platforms

Warranty systems

OBT

Diagnostics tools

Job description

Leapmotor International is seeking an Aftersales Technical Services Senior Specialist to drive technical readiness, support product quality improvements, and act as a strategic interface between engineering, quality, technical assistance, and the worldwide aftersales network.

In a highly international, cross‑functional environment, you will lead global readiness, coordinate training, and oversee recall campaigns while collaborating with engineering to develop repair solutions and improve