Global Aftersales Tech Services Lead

Stellantis; Torino; In loco; EUR 53.000 - 65.000; Tempo pieno

Descrizione del lavoro

Stellantis is seeking an Aftersales Technical Services Senior Specialist to drive technical readiness and support product quality on a global scale. You will act as a strategic interface among engineering, quality and service networks, shaping repair processes and documentation for launches and upgrades.

You will collaborate across functions in an international environment, lead training strategies, and oversee recalls and service campaigns while guiding technical assistance and network

Competenze

• Minimum 8 years of experience in Aftersales, Technical Services, Product Support or related fields.
• Proven experience working in international and cross-functional environments.
• Solid understanding of vehicle systems, diagnostics, repair processes and problem-solving methods.
• Hands-on experience with aftersales processes including technical documentation, diagnostics and warranty management.
• Knowledge of afersales systems and tools such as SBOM, Parts Catalogue, Forecasting, Order Management, OBT, Warranty and DMS.
• Experience in Parts Supply Chain is a strong asset.
• Excellent communication, stakeholder management and relationship-building skills.
• Fluent English (written and spoken); other languages are a plus.
• Availability for frequent international business travel is required.

Mansioni

• Lead global technical readiness for new vehicle launches and product upgrades.
• Drive repair procedures readiness, technical documentation, service information and diagnostics tools.
• Coordinate technical training strategies and ensure network preparedness.
• Oversee implementation and communication of recalls and service campaigns.
• Govern Technical Assistance processes and drive KPI improvements.
• Act as technical reference for vehicle platforms and products; provide guidance to internal and external partners.
• Collaborate with Engineering to develop repair solutions for emerging issues.
• Support critical cases and high-impact customer situations; analyze market feedback for quality trends.
• Track Aftersales performance across regions and promote best practices for continuous improvement.

Conoscenze

Cross-functional collaboration

International experience

Stakeholder management

Analytical thinking

Problem-solving

Fluent English

Strumenti

SBOM

Parts Catalogue

Forecasting

Order Management

OBT

Warranty systems

DMS platforms

Descrizione del lavoro

Stellantis is seeking an Aftersales Technical Services Senior Specialist to drive technical readiness and support product quality on a global scale. You will act as a strategic interface among engineering, quality and service networks, shaping repair processes and documentation for launches and upgrades.

You will collaborate across functions in an international environment, lead training strategies, and oversee recalls and service campaigns while guiding technical assistance and network