Front Office Host

The-Social-Hub; Roma; In loco; EUR 18.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounts on Europe properties

Dynamic multinational environment

Descrizione del lavoro

The-Social-Hub is seeking a Front Office Host to welcome guests with warmth, manage check-ins, and guide visitors through local experiences. You’ll maintain a lively lobby, handle inquiries, and collaborate with teams to ensure smooth operations.

Fluent English and Italian are preferred, with 1–3 years in hospitality. This role blends guest service with a dynamic, multinational environment at our innovative concept. Training and growth opportunities are available.

Competenze

• 1–3 years of hospitality or guest-facing experience
• Energetic, welcoming vibe
• Ability to switch between tasks without losing your smile
• Proactive mindset with attention to detail
• Comfort with digital tools like PMS, kiosks or guest messaging apps
• Clear English and Italian communication
• Team player who stays composed during peak times

Mansioni

• Welcome guests with genuine warmth and set a great atmosphere from the start
• Assist with check-ins, payments and kiosk navigation
• Keep the lobby tidy, inviting and buzzing with the right energy
• Offer local recommendations and connect guests to events, restaurants and experiences
• Assist with bookings for activities, restaurants and more
• Share guest insights with the team to improve stays
• Collaborate with Housekeeping, F&B and Maintenance to keep operations smooth
• Promote outlets and upsell opportunities

Conoscenze

Hospitality experience

Energetic vibe

Multitasking

Proactive mindset

PMS familiarity

Kiosk/guest messaging apps

English & Italian

Team player

Strumenti

PMS systems

Kiosk interfaces

Guest messaging apps

Descrizione del lavoro

Your Mission, Should You Choose to Accept It

AsaFront Office Host,you’rethe first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arrivals into warm welcomes and check-ins into real conversations. You move effortlessly between the desk and the lobby, creating a space that feels energetic,friendlyand easy to navigate. You share the best local tips, spark connections between guests and add those small touches that make a stay feel special.

Your presence shapes the heartbeat of the hotel, and your energy lifts the whole team.

In Case You Don’tKnowWhoWe Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay,learnand play and most importantly – be themselves. As an employer we look,actand think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftopbarand eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

WhatYou’llDo

• Welcome guests with genuine warmth and set a great atmosphere from the start
• Assist with check-ins, payments and kiosk navigation
• Keep the lobby tidy, inviting and buzzing with the right energy
• Offer local recommendations and connect guests to events, restaurants and experiences
• Jump in with bookings for activities, restaurants and everything in between
• Share guest insights and feedback with the team to improve everystay
• Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly
• Represent TSH by promoting our outlets and spotting upsell opportunities

WhatYou’llHave

• You have 1-3 years of experience in hospitality or a similar guest-facing role
• You bring an energetic, welcoming vibe that makes people feel at home
• You’re great at switching between tasks without losing your smile
• You have a proactive mindset and love turning small moments into memorable ones
• You’recomfortable with digital tools like PMS,kiosksor guest messaging apps
• You communicate clearly in English and Italian
• You’re a team player who stays cool and confident during busy peaks

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

Who you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation, religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.