Front Office Supervisor

Hosco.com; Belfiore; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Employee discounts across properties

Hybrid work option

Team events

Job summary

Hosco.com is hiring a Front Office Supervisor to lead daily front desk operations, guiding the team during shifts and ensuring guest satisfaction. You will welcome guests, handle requests, coordinate with Housekeeping and other departments, and manage bookings and payments.

The ideal candidate has 1–3 years in a similar role, strong hospitality knowledge, and excellent English and Italian communication. This hybrid role offers growth and a vibrant multi-national environment.

Qualifications

• 1–3 years in front office supervision or similar hospitality role.
• Hospitality knowledge and readiness to advance.
• Confident, warm presence with strong people skills.
• Able to think fast, solve problems on the spot.
• Calm and steady during busy periods.
• Enjoy guiding others and uplifting the team.
• Comfortable with hotel software; eager to learn new tools.
• Fluent in English and Italian; additional languages a plus.

Responsibilities

• Lead daily front desk operations and guide the team on shift.
• Coach, support and motivate Front Office Hosts in real time.
• Welcome guests, handle requests, turn moments into great stays.
• Coordinate with Housekeeping, F&B and other teams for smooth operations.
• Manage bookings, room availability, payments and admin tasks.
• Identify upsell opportunities for rooms and local experiences.
• Share guest feedback and ideas to improve service.
• Onboard new team members and foster a fun, supportive vibe.

Skills

Front office leadership

People skills

Problem solving

Calm under pressure

Team motivation

Guest service

English fluency

Italian fluency

Education

Hospitality knowledge

Tools

Hotel systems

Job description

Your Mission, Should You Choose to Accept It

You’re the heartbeat of our front desk and the go-to person for both guests and your team. In this role, you’ll guide our Front Office Hosts, jump into the action when needed, and make every arrival feel like a warm welcome home. You keep things moving, spot what needs attention, and lift the team with your energy and support. You’ll bring people together across departments and help create moments guests remember. And while doing this, you’ll grow too: This is a place where your leadership and hospitality skills can really take off.

In Case You Don’t Know Who We Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• Lead daily front desk operations and guide the team during your shift
• Coach, support, and motivate Front Office Hosts in the moment
• Welcome guests, handle requests, and turn small moments into great stays
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth
• Manage bookings, room availability, payments, and other admin tasks
• Spot chances to upsell rooms, local experiences, and TSH outlets
• Share guest feedback and ideas to elevate our service
• Help onboard new team members and create a fun, supportive vibe

What You’ll Have

• You have 1-3 years of experience as a front office supervisor or a similar hospitality role
• You know the ins and outs of hospitality and are ready to take it to the next level.
• You bring confidence, warmth, and strong people skills
• You’re quick on your feet and great at solving problems in the moment
• You bring a calm, steady presence during busy moments
• You enjoy guiding others and lifting your team
• You’re comfortable with modern hotel systems and curious to learn new tools
• You’re fluent in English and Italian; more languages are a big plus

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The opportunity to work for a Certified B Corp company that balances profit with positive impact, collaborating with organizations like??and the??to create meaningful change
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

As a proud B-Corp, we believe in equal pay for equal work. That’s why we make our best and fairest offer right from the start, based objectively on the role, your assessed proficiency, and our salary framework. Because we apply this standard to everyone, our salary offers are final. Because fairness shouldn’t depend on who negotiates best.

Who you are, is how we want you to be.?To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.?Here, everyone belongs, and we welcome people no matter their?nationality, gender, age, sexual orientation, religion?or?culture.?Your authenticity?keeps our?team diverse.?Come as you are.?