Restaurant Supervisor

The Social Hub; Firenze; On-site; EUR 28,000 - 34,000; Full time

Job summary

The Social Hub is seeking a Restaurant Supervisor to oversee front‑of‑house operations and ensure warm, attentive service across every sitting. You’ll work closely with the Restaurant Manager, guide the team, and help new members find their rhythm.

You’ll train staff, check setups, stock, cleanliness and safety, and keep daily operations running smoothly. English and Italian are required; additional languages are a bonus.

Qualifications

• 1–2 years of experience in a senior waiter, barista or bartender role.
• Confident in leading a team during service and staying calm when busy.
• Strong hospitality mindset and guest-facing service.

Responsibilities

• Lead the front-of-house team during service and set a positive, upbeat tone
• Guide your crew on the floor, helping them solve small issues in the moment
• Support training and onboarding for new team members
• Keep daily operations smooth by checking setups, stock, cleanliness and safety
• Stay present on the floor, chat with guests and jump in where needed
• Handle transactions accurately and pass on any irregularities
• Share targets for the shift and motivate the team to reach them
• Work closely with the kitchen and bar teams to keep service flowing

Skills

Team leadership

Customer service

Clear communication

Attention to detail

Hospitality mindset

Bilingual English & Italian

Job description

As our Restaurant Supervisor, you’ll focus on creating a smooth flow across the dining room, helping the team deliver warm, attentive service throughout every sitting. You’ll work closely with the Restaurant Manager, help new team members find their rhythm, and keep daily operations running like a well-oiled machine.

About The Social Hub

TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces.

What You’ll Do

• Lead the front-of-house team during service and set a positive, upbeat tone
• Guide your crew on the floor, helping them solve small issues in the moment
• Support training and onboarding for new team members
• Keep daily operations smooth by checking setups, stock, cleanliness and safety
• Stay present on the floor, chat with guests and jump in where needed
• Handle transactions accurately and pass on any irregularities
• Share targets for the shift and motivate the team to reach them
• Work closely with the kitchen and bar teams to keep service flowing

What You’ll Have

• You have 1-2 years of experience in a senior waiter, barista or bartender role
• You bring confidence leading a team during service
• You communicate clearly and stay calm when things get busy
• You have an eye for detail and keep service consistent
• You bring genuine hospitality energy and enjoy being guest-facing
• You work well with different teams and lead by example
• You speak English and Italian, extra languages are a bonus

What We Offer

• The opportunity to work at a dynamic, multi-national company
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and benefits