Front Office Manager

Hosco.Com; Merano; In loco; EUR 50.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounts in Merano shops

Sister hotels discounts

Descrizione del lavoro

Villa Eden cerca un Front Office Manager per guidare un team di front office in un albergo di lusso a Merano, garantendo esperienze ospitali e impeccabili per una clientela internazionale.

Il candidato ideale possiede esperienza nella gestione front office, conoscenze degli standard di Leading Hotels of the World e abilità linguistiche in inglese, italiano e tedesco, offrendo leadership, eccellenza operativa e servizio al cliente di alto livello.

Competenze

• Esperienza come Front Office Manager in un hotel di lusso.
• Conoscenza degli standard Leading Hotels of the World.
• Competenza multilingue: inglese, italiano e tedesco.
• Capacità di leadership e gestione del team.
• Mentalità orientata all’ospite e risoluzione proattiva dei problemi.

Mansioni

• Supervisionare le operazioni della front desk e dei servizi agli ospiti, garantendo attività quotidiane senza intoppi.
• Guidare e motivare il team di front office, offrendo formazione e sviluppo professionale.
• Gestire check-in/check-out e richieste degli ospiti in modo rapido e professionale.
• Gestire prenotazioni e allocazione delle camere, ottimizzando occupazione e ricavi.
• Collaborare con altri reparti per offrire un servizio personalizzato di alto livello.
• Gestire arrivi VIP e richieste speciali con discrezione e attenzione.
• Monitorare e migliorare gli standard di servizio.

Conoscenze

Leadership

Communication

Problem solving

Team management

Guest service mindset

Strumenti

PMS

Office software

Descrizione del lavoro

Descrizione dell’offerta di lavoro

Villa Eden, one of the Leading Hotels of the World, is a boutique luxury retreat with just 25 exclusive suites, two award-winning restaurants, and a world-renowned Med Spa. To maintain our reputation for excellence and provide exceptional guest experiences, we are seeking a Front Office Manager to lead our front office team with professionalism, precision, and passion.

Role Overview: As the Front Office Manager, you will be the face of Villa Eden, ensuring that every guest interaction reflects the highest standards of luxury and hospitality. You will lead and inspire the front office team to deliver flawless service, foster a welcoming atmosphere, and create memorable experiences for our international guests.

Responsibilities

• Oversee all front office operations, including reception, concierge, and guest services, ensuring smooth day-to-day functioning.
• Lead and motivate the front office team, providing training, performance feedback, and professional development opportunities.
• Ensure seamless guest experiences from check-in to check-out, addressing guest inquiries, requests, and concerns promptly and professionally.
• Manage reservations and room allocation, optimizing occupancy and revenue while maintaining guest satisfaction.
• Collaborate with other departments to ensure personalized and exceptional service for every guest.
• Handle VIP guest arrivals and special requests with discretion and attention to detail.
• Monitor and improve service standards, implementing best practices to exceed guest expectations.
• Manage front office budgets, schedules, and reports, ensuring operational efficiency.
• Uphold the hotel’s reputation by maintaining a high level of professionalism, confidentiality, and integrity.

Qualifications

• Experience: Proven experience as a Front Office Manager or Assistant Front Office Manager in a luxury hotel environment is essential.
• Experience with Leading Hotels of the World standards is a strong advantage.
• Languages: Fluency in English, Italian, and German is required; additional languages are a plus.
• Skills: Outstanding leadership and team management skills.
• Exceptional communication and interpersonal abilities.
• Strong problem‑solving and decision‑making capabilities.
• Proficiency in property management systems and office software.
• Personal Attributes: A guest‑focused mindset with a passion for luxury hospitality.
• Polished, professional appearance and demeanor.
• Ability to stay calm and composed in high‑pressure situations.

What We Offer

• The opportunity to lead a dynamic and dedicated team in one of Europe’s most exclusive luxury retreats.
• A multicultural working environment with guests from around the world.
• Professional growth opportunities and training tailored to luxury hospitality standards.
• Competitive compensation and benefits, including discounts in selected shops in Merano and at our sister hotels.

If you are an experienced leader with a passion for creating extraordinary guest experiences, we invite you to apply for the position of Front Office Manager at Villa Eden.

We look forward to welcoming you to the Villa Eden family.