Front office host

Bachecalavoro; Roma; In loco; EUR 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Sconti in proprietà europee

Opportunità di crescita

Ambiente dinamico

Descrizione del lavoro

TSH, noto per l’ospitalità innovativa, cerca un Front Office Host a Roma. Sei la prima immagine che gli ospiti vedono e la voce amichevole che li accoglie. Accogli gli ospiti, assisti con check-in e pagamenti, e guida l’esperienza in lobby con energia positiva.

Partecipa a promuovere i servizi dell’hotel, offrendo consigli locali e collegando gli ospiti ad eventi ed esperienze. Lavorerai con strumenti digitali come PMS e kiosks, in un contesto multilingue, con opportunità di crescita e sconti

Competenze

• Esperienza in ospitalità o ruolo a contatto con gli ospiti.
• Vibe energico e accogliente, capacità di gestire più task contemporaneamente.
• Mentalità proattiva e orientata a creare momenti memorabili per gli ospiti.
• Competenza nell’uso di strumenti digitali (PMS, kiosks, app di messaggistica).
• Buona padronanza dell’inglese e dell’italiano, stile di comunicazione chiaro.

Mansioni

• Accogliere gli ospiti con calore e creare un’atmosfera positiva fin dal primo momento.
• Assistere check-in, pagamenti e navigazione in kiosk; mantenere la lobby ordinata e accogliente.
• Offrire raccomandazioni locali e collegare gli ospiti a eventi ed esperienze.
• Collaborare con altri reparti per assicurare un soggiorno fluido e piacevole.

Conoscenze

Hospitality experience

Customer service

Multitasking

Proactive mindset

Digital tools

Inglese

Italiano

Strumenti

PMS

Kiosk

Guest messaging apps

Descrizione del lavoro

Luogo di lavoro: Roma

Your Mission, Should You Choose to Accept It

As a Front Office Host, you're the first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arrivals into warm welcomes and check‑ins into real conversations. You move effortlessly between the desk and the lobby, creating a space that feels energetic, friendly and easy to navigate. You share the best local tips, spark connections between guests and add those small touches that make a stay feel special.

Your presence shapes the heartbeat of the hotel, and your energy lifts the whole team.

In Case You Don't Know Who We Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly - be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You'll Do

• Welcome guests with genuine warmth and set a great atmosphere from the start
• Assist with check‑ins, payments and kiosk navigation
• Keep the lobby tidy, inviting and buzzing with the right energy
• Offer local recommendations and connect guests to events, restaurants and experiences
• Jump in with bookings for activities, restaurants and everything in between
• Share guest insights and feedback with the team to improve every stay
• Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly
• Represent TSH by promoting our outlets and spotting upsell opportunities

What You'll Have

• You have 1-3 years of experience in hospitality or a similar guest‑facing role
• You bring an energetic, welcoming vibe that makes people feel at home
• You're great at switching between tasks without losing your smile
• You have a proactive mindset and love turning small moments into memorable ones
• You're comfortable with digital tools like PMS, kiosks or guest messaging apps
• You communicate clearly in English and Italian
• You're a team player who stays cool and confident during busy peaks

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we're a game changing innovator, challenging every convention and defining the future
• The opportunity to work for a Certified B Corp company that balances profit with positive impact, collaborating with organizations likeand theto create meaningful change
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

Who you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation, religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.