Front Office Host

The Social Hub (B Corp™); Roma; In loco; EUR 22.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discounts across properties

Growth opportunities

Collaborative multi-national team

Descrizione del lavoro

The Social Hub invites a Front Office Host to be the first friendly face guests meet, shaping a welcoming atmosphere from check-in to checkout. You’ll guide guests with local tips, help with bookings, and connect them with events and experiences across our multi-national spaces.

English and Italian fluency are essential, and you’ll thrive on fast-paced, people-centric service. Join a dynamic, hybrid hospitality concept that balances guest service with growth opportunities, discount perks across

Competenze

• 1–3 years in hospitality or a similar guest-facing role.
• Proactive mindset and ability to turn small moments into memorable experiences.
• Energetic, welcoming vibe that makes guests feel at home.
• Strong communication in English and Italian.

Mansioni

• Welcome guests with warmth and set a great atmosphere from the start.
• Assist with check-ins, payments and kiosk navigation.
• Keep the lobby inviting and buzzing with the right energy.
• Offer local recommendations and connect guests to events and experiences.
• Assist bookings for activities, restaurants and experiences.
• Share guest feedback with the team to improve stays.
• Coordinate with Housekeeping, F&B and Maintenance to ensure smooth operations.
• Promote outlets and upsell opportunities.

Conoscenze

English & Italian

Guest-facing energy

Team player

Customer service mindset

Strumenti

PMS

Kiosks

Guest messaging apps

Descrizione del lavoro

Your Mission, Should You Choose to Accept It

As a Front Office Host, you’re the first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arrivals into warm welcomes and check-ins into real conversations. You move effortlessly between the desk and the lobby, creating a space that feels energetic, friendly and easy to navigate. You share the best local tips, spark connections between guests and add those small touches that make a stay feel special.

Your presence shapes the heartbeat of the hotel, and your energy lifts the whole team.

In Case You Don’t Know Who We Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• Welcome guests with genuine warmth and set a great atmosphere from the start
• Assist with check-ins, payments and kiosk navigation
• Keep the lobby tidy, inviting and buzzing with the right energy
• Offer local recommendations and connect guests to events, restaurants and experiences
• Jump in with bookings for activities, restaurants and everything in between
• Share guest insights and feedback with the team to improve every stay
• Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly
• Represent TSH by promoting our outlets and spotting upsell opportunities

What You’ll Have

• You have 1-3 years of experience in hospitality or a similar guest-facing role
• You bring an energetic, welcoming vibe that makes people feel at home
• You’re great at switching between tasks without losing your smile
• You have a proactive mindset and love turning small moments into memorable ones
• You’re comfortable with digital tools like PMS, kiosks or guest messaging apps
• You communicate clearly in English and Italian
• You’re a team player who stays cool and confident during busy peaks

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations likeMovement on the Groundand theTSH Talent Foundationto create meaningful change
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

Who you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation, religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.